# Day and Nightcare Assistance (HO)

*Operated by Mr John Maloney.*

Day and Nightcare Assistance (HO) is a CQC-regulated home-care agency in Witney.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/09/2018

## Practical info

- Postcode: OX28 6AL
- Registered manager: Walton, Fiona
- Local authority: Oxfordshire
- Region: South East
- City: Witney
- Last CQC check: 22/Sep/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service matched staff to people by similar interests and maintained continuity of care workers
  - Published: 2020-01-29
- Finding
  - Evidence: Regular audits covering medication, safeguarding, training, supervision and care plans with issues acted upon promptly
  - Published: 2020-01-29
- Finding
  - Evidence: Open and transparent culture with effective leadership; staff felt valued and supported by the registered manager
  - Published: 2020-01-29
- Finding
  - Evidence: Strong complaints handling with 38 minor complaints all resolved to people's satisfaction
  - Published: 2020-01-29
- Finding
  - Evidence: Staff went above and beyond their duties, supporting people with social activities in their own time
  - Published: 2020-01-29
- Finding
  - Evidence: People were involved in care planning decisions and care plans were regularly reviewed every six months
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received up-to-date training including dementia awareness, stroke awareness and palliative care, and regular supervisions and appraisals
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines were managed safely with no gaps found in administration charts and regular internal audits conducted
  - Published: 2020-01-29
- Finding
  - Evidence: Thorough recruitment procedures including DBS checks ensured only suitable staff were employed
  - Published: 2020-01-29
- Finding
  - Evidence: Staff knew how to recognise and report safeguarding concerns and received regular training to keep people safe
  - Published: 2020-01-29
- **medication_management** _(minor)_
  - Evidence: one of the family members had found a tablet left in a person's home which had indicated that medicine had not been appropriately administered
  - Published: 2020-01-29
- **care_planning** _(minor)_
  - Evidence: some information, for example people's life histories or likes and dislikes were sent via secure email to members of staff without being included in the care plans
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment procedures including DBS checks, employment history and references.
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager conducted effective monthly audits of MARs and daily records with issues followed up in supervision.
  - Published: 2020-01-29
- Finding
  - Evidence: Service participated in a multi-agency project combating social isolation using assistive technology.
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints were investigated promptly and improvements implemented, including additional competency checks.
  - Published: 2020-01-29
- Finding
  - Evidence: Care records contained detailed personal histories, preferences and diverse needs which were respected.
  - Published: 2020-01-29
- Finding
  - Evidence: People were treated with dignity and respect and supported to maintain independence.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff demonstrated thorough understanding of the Mental Capacity Act 2005.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received regular supervisions, appraisals, spot checks and up-to-date training linked to the Care Certificate.
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines were administered safely with regular competency checks; MAR records were accurate and complete.
  - Published: 2020-01-29
- Finding
  - Evidence: Risks to people had been identified, assessed and managed safely with clear guidance to staff using least restrictive methods.
  - Published: 2020-01-29
- **communication_with_families** _(minor)_
  - Evidence: Their administration is poor. I had a new one (carer) recently and she had to walk up and down for ages looking for my address. The company hadn't given her any directions.
  - Published: 2020-01-29
- **missed_or_late_visits** _(minor)_
  - Evidence: some people told us that the timing of their calls was sometimes delayed by traffic and they were not always informed about delays.
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-162748548

HomeCare Compass is an independent guide and is not affiliated with the CQC.