# Georgian House

*Operated by Georgian House (Torquay) Limited.*

Georgian House is a CQC-regulated home-care agency in Torquay.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: TQ1 2DZ
- Registered manager: Strong, Kim
- Local authority: Torbay
- Region: South West
- City: Torquay
- Last CQC check: 17/Feb/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2022-10-28
- Finding
  - Assessing people's needs and choices
  - Published: 2022-10-28
- Finding
  - Staff working with other agencies; Supporting people to access healthcare
  - Published: 2022-10-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-28
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-28

### Other

- Finding
  - Evidence: Personalised, well-adapted environment with secure garden
  - Published: 2022-10-28
- Finding
  - Evidence: Access to a range of healthcare professionals including GP, physiotherapist, OT, dietitian and SALT
  - Published: 2022-10-28
- Finding
  - Evidence: Registered manager was open, approachable and engaged in the inspection process
  - Published: 2022-10-28
- Finding
  - Evidence: Visiting 'Pod' enabled relatives to maintain regular contact during the pandemic
  - Published: 2022-10-28
- Finding
  - Evidence: Staff received training and competency checks for medicines administration
  - Published: 2022-10-28
- Finding
  - Evidence: Suitable arrangements for ordering, storage, recording and disposal of medicines
  - Published: 2022-10-28
- Finding
  - Evidence: Detailed care plans and risk assessments in areas such as mobility, moving and handling and skin integrity
  - Published: 2022-10-28
- Finding
  - Evidence: Safe recruitment processes were followed in line with Schedule 3
  - Published: 2022-10-28
- Finding
  - Evidence: Most people felt safe and well cared for by kind and caring staff
  - Published: 2022-10-28
- **leadership** _(moderate)_
  - Evidence: the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
  - Published: 2022-10-28
- **person_centred_care** _(moderate)_
  - Evidence: we observed some practice which did not always demonstrate a person-centred approach and was not in keeping with best practice guidance.
  - Published: 2022-10-28
- **record_keeping** _(moderate)_
  - Evidence: Some care records were not always accurate and had not always been updated to reflect changes in people's needs
  - Published: 2022-10-28
- **incident_learning** _(moderate)_
  - Evidence: this information was not being analysed or reviewed. This meant the provider could not be assured that lessons had been learnt
  - Published: 2022-10-28

### safe

- Finding
  - Recruitment
  - Published: 2022-10-28
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-28
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-28
- Finding
  - Staffing
  - Published: 2022-10-28
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2022-10-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-28

### well_led

- Finding
  - Engaging and involving people, the public and staff; Working in partnership with others
  - Published: 2022-10-28
- Finding
  - Duty of candour
  - Published: 2022-10-28
- Finding
  - Continuous learning and improving care
  - Published: 2022-10-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-162168788

HomeCare Compass is an independent guide and is not affiliated with the CQC.