# Lincoln Healthcare Group Limited

Lincoln Healthcare Group Limited is a CQC-regulated home-care agency in Newcastle Upon Tyne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/07/2023

## Practical info

- Postcode: NE5 1NB
- Registered manager: Young, Nicola
- Local authority: Newcastle upon Tyne
- Region: North East
- City: Newcastle Upon Tyne
- Last CQC check: 08/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care decisions
  - Published: 2017-12-01
- Finding
  - Dignity and respect
  - Published: 2017-12-01
- Finding
  - Kindness and compassion
  - Published: 2017-12-01

### effective

- Finding
  - Nutrition and healthcare access
  - Published: 2017-12-01
- Finding
  - Mental Capacity Act / consent
  - Published: 2017-12-01
- Finding
  - Supervision and support
  - Published: 2017-12-01

### Other

- Finding
  - Evidence: Complaints resolved promptly; open communication channels between management, staff and people using the service.
  - Published: 2023-07-08
- Finding
  - Evidence: Effective multi-agency working and continuous improvement with a clear strategic plan.
  - Published: 2023-07-08
- Finding
  - Evidence: Clear duty of candour policy and transparent culture evidenced during inspection.
  - Published: 2023-07-08
- Finding
  - Evidence: Positive, inclusive and empowering culture; strong family and person feedback about management and staff.
  - Published: 2023-07-08
- Finding
  - Evidence: Effective infection prevention and control; appropriate use of PPE confirmed by people using the service.
  - Published: 2023-07-08
- Finding
  - Evidence: Sufficient staffing levels with spot checks to monitor practice; people reported staff were never late.
  - Published: 2023-07-08
- Finding
  - Evidence: Robust safeguarding processes in place; all staff had safeguarding training including refresher training.
  - Published: 2023-07-08
- Finding
  - Evidence: Medicines managed safely following improvements since last inspection; staff trained in medicine management and signing medication charts.
  - Published: 2023-07-08
- Finding
  - Evidence: Workers matched to people by personality, language and cultural background to promote person-centred and culturally competent care.
  - Published: 2021-01-26
- Finding
  - Evidence: End of life strategy in place with trained staff and individual advance care planning incorporated into care plans.
  - Published: 2021-01-26
- Finding
  - Evidence: Open, positive organisational culture with staff proud of care quality and people highly satisfied across all survey areas.
  - Published: 2021-01-26
- Finding
  - Evidence: Effective quality monitoring including monthly internal audits, annual ISO 9001:2008 external review, and monthly phone contact with every person using the service.
  - Published: 2021-01-26
- Finding
  - Evidence: Robust medicines management with competency checks, detailed records, regular audits and no omissions found in sampled records.
  - Published: 2021-01-26
- Finding
  - Evidence: Person-centred care plans developed with full involvement of people using the service, including choices on gender of worker, routines and preferences.
  - Published: 2021-01-26
- Finding
  - Evidence: Regular three-monthly supervision and annual appraisals in place; staff felt supported and able to raise concerns freely.
  - Published: 2021-01-26
- Finding
  - Evidence: Comprehensive staff training programme aligned to Care Certificate standards with high NVQ qualification rates (68 of 84 workers held NVQ level 2).
  - Published: 2021-01-26
- Finding
  - Evidence: Stable, experienced staff group with average employment exceeding five years; consistent care teams assigned to individuals.
  - Published: 2021-01-26
- Finding
  - Evidence: People felt safe with their support workers and staff demonstrated clear knowledge of safeguarding procedures and reporting responsibilities.
  - Published: 2021-01-26

### responsive

- Finding
  - Responsiveness to changing needs
  - Published: 2017-12-01
- Finding
  - Complaints handling
  - Published: 2017-12-01
- Finding
  - Care planning and review
  - Published: 2017-12-01

### well_led

- Finding
  - Staff engagement and culture
  - Published: 2017-12-01
- Finding
  - Leadership and management
  - Published: 2017-12-01
- Finding
  - Governance and quality audits
  - Published: 2017-12-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-161644185

HomeCare Compass is an independent guide and is not affiliated with the CQC.