# Start Service - Broxtowe, Gedling and Rushcliffe Locality

*Operated by Nottinghamshire County Council.*

Start Service - Broxtowe, Gedling and Rushcliffe Locality is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/01/2019

## Practical info

- Postcode: NG2 6BJ
- Registered manager: Thompson, Kirstie
- Local authority: Nottinghamshire
- Region: East Midlands
- City: Nottingham
- Last CQC check: 26/Jan/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Complaints procedure was transparent and accessible; no complaints recorded in the previous year, with multiple compliments received.
  - Published: 2020-01-29
- Finding
  - Evidence: Robust quality monitoring systems in place including customer satisfaction surveys, staff questionnaires, support plan audits and annual quality audits with action plans.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff respected people's cultural, religious and individual characteristics, including use of translators and dignity champion accreditation.
  - Published: 2020-01-29
- Finding
  - Evidence: People were encouraged to set reablement goals and progress was recorded in dual-column daily records showing increasing independence over time.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff were well trained, enrolled on the Care Certificate, received regular supervision, appraisals, practice observations and drop-in sessions.
  - Published: 2020-01-29
- Finding
  - Evidence: A gatekeeping system ensured sufficient staffing levels so no new people started the service until resources were available, protecting existing service users' reablement plans.
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and were supported by staff who understood risks and knew how to respond, including appropriate use of the MASH safeguarding referral pathway.
  - Published: 2020-01-29
- Finding
  - Evidence: Post-service feedback was collected, reviewed and used to drive continuous improvement.
  - Published: 2019-06-20
- Finding
  - Evidence: People's diverse needs, cultural backgrounds and personal preferences were incorporated into support plans.
  - Published: 2019-06-20
- Finding
  - Evidence: Robust quality assurance processes and open, transparent culture with staff feeling valued and able to raise concerns.
  - Published: 2019-06-20
- Finding
  - Evidence: People felt involved in decisions about their care and treated with dignity and respect; one person said 'They are like my friends, they have really helped me.'
  - Published: 2019-06-20
- Finding
  - Evidence: Person-centred reablement approach supported people to return to independent living, with physiotherapists and OTs involved in care.
  - Published: 2019-06-20
- Finding
  - Evidence: Staff were well trained across a wide variety of areas and received regular supervision and professional development opportunities.
  - Published: 2019-06-20
- Finding
  - Evidence: Medicines management was safe with detailed support plans, staff competency assessments, and comprehensive medicine records.
  - Published: 2019-06-20
- Finding
  - Evidence: Sufficient staffing levels with robust recruitment processes including DBS checks ensuring people were protected from unsuitable staff.
  - Published: 2019-06-20
- Finding
  - Evidence: People felt safe and protected from avoidable harm; safeguarding processes and risk assessments were in place and regularly reviewed.
  - Published: 2019-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-160561070

HomeCare Compass is an independent guide and is not affiliated with the CQC.