# Aqua Robson Care Thurrock

*Operated by Aqua Robson Care Ltd.*

Aqua Robson Care Thurrock is a CQC-regulated home-care agency in Grays.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/08/2023

## Practical info

- Postcode: RM20 3JT
- Registered manager: Mundicha, Susan
- Local authority: Thurrock
- Region: East
- City: Grays
- Last CQC check: 19/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Compliments received from external healthcare professionals praising care quality
  - Published: 2023-08-19
- Finding
  - Evidence: No missed care calls reported; relatives confirmed staff always arrived on time
  - Published: 2023-08-19
- Finding
  - Evidence: People referred promptly to healthcare professionals and families contacted immediately about health concerns
  - Published: 2023-08-19
- Finding
  - Evidence: Strong safeguarding awareness with clear escalation processes understood by all staff
  - Published: 2023-08-19
- Finding
  - Evidence: Effective quality audit system including monthly reports to analyse themes and trends
  - Published: 2023-08-19
- Finding
  - Evidence: Visible, approachable management conducting regular spot checks and maintaining frequent staff contact
  - Published: 2023-08-19
- Finding
  - Evidence: Staff up to date with mandatory training and competency-assessed before administering medicines
  - Published: 2023-08-19
- Finding
  - Evidence: Detailed and personalised care plans reviewed regularly and co-produced with families and health professionals
  - Published: 2023-08-19
- Finding
  - Evidence: Safe recruitment practices with DBS checks completed and immediate corrective action taken on identified gaps
  - Published: 2023-08-19
- Finding
  - Evidence: Positive feedback from relatives praising staff who go above and beyond and treat service users like family
  - Published: 2023-08-19
- **end_of_life_care** _(minor)_
  - Evidence: There was limited information in the support plans we reviewed relating to people's end of life wishes. The registered manager told us they will review this.
  - Published: 2023-08-19
- **record_keeping** _(minor)_
  - Evidence: Minor improvements were needed to staff recruitment files to ensure they meet regulation. For example, staff files did not include staff's proof of address.
  - Published: 2023-08-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-16054132045

HomeCare Compass is an independent guide and is not affiliated with the CQC.