# Ace Care 4 U Limited

Ace Care 4 U Limited is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/02/2020

## Practical info

- Postcode: NG7 6LB
- Registered manager: Jan, Rifat
- Local authority: Nottingham
- Region: East Midlands
- City: Nottingham
- Last CQC check: 28/Feb/2020 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Quality assurance systems including unannounced spot checks, annual questionnaires and accident/incident analysis for themes and patterns.
  - Published: 2021-01-27
- Finding
  - Evidence: Open, transparent culture with effective whistleblowing awareness, staff meetings and on-call out-of-hours support.
  - Published: 2021-01-27
- Finding
  - Evidence: Supervision, appraisal and training systems in place with a new accredited online training provider recently signed up.
  - Published: 2021-01-27
- Finding
  - Evidence: Person-centred care planning including matching support workers to cultural, language and dietary needs of individuals.
  - Published: 2021-01-27
- Finding
  - Evidence: Mental Capacity Act principles understood and applied, with written consent obtained and best interest decisions documented where required.
  - Published: 2021-01-27
- Finding
  - Evidence: Medicine administration supported safely with observational competency assessments and regular auditing by the quality service manager.
  - Published: 2021-01-27
- Finding
  - Evidence: Electronic monitoring system introduced to alert management of late or missed calls, with travel time allocated between visits.
  - Published: 2021-01-27
- Finding
  - Evidence: Safe recruitment checks in place including DBS, references, employment history and proof of ID.
  - Published: 2021-01-27
- Finding
  - Evidence: Robust safeguarding awareness among support workers, with clear understanding of reporting responsibilities and prompt action taken on concerns.
  - Published: 2021-01-27
- Finding
  - Evidence: People and relatives consistently praised support workers as kind, caring, trustworthy and gentle, with strong positive relationships developed through regular, consistent staffing.
  - Published: 2021-01-27
- Finding
  - Evidence: Duty of candour demonstrated openly by management team
  - Published: 2020-02-28
- Finding
  - Evidence: Communication needs well supported including translation into Urdu and use of voice applications
  - Published: 2020-02-28
- Finding
  - Evidence: Good multi-agency working with local authority, social workers and healthcare professionals
  - Published: 2020-02-28
- Finding
  - Evidence: Clear management structure with daily spot checks and regular quality audits with action plans
  - Published: 2020-02-28
- Finding
  - Evidence: Strong incident learning culture with monitoring improvements implemented after a missed call
  - Published: 2020-02-28
- Finding
  - Evidence: Care plans were personalised, regularly reviewed and co-signed by people using the service
  - Published: 2020-02-28
- Finding
  - Evidence: Staff described as caring, respectful and flexible by people and their relatives
  - Published: 2020-02-28
- Finding
  - Evidence: Medicines administered safely with annual competency assessments and audits in place
  - Published: 2020-02-28
- Finding
  - Evidence: Comprehensive risk assessments in place including personal evacuation plans and environmental safety checks
  - Published: 2020-02-28
- Finding
  - Evidence: People felt safe and staff demonstrated clear understanding of safeguarding responsibilities
  - Published: 2020-02-28
- **communication_with_families** _(minor)_
  - Evidence: Several people told us carers often spoke in their own language when writing notes up.
  - Published: 2020-02-28
- Finding
  - Evidence: Out-of-hours on-call management service was available to care workers.
  - Published: 2017-08-10
- Finding
  - Evidence: Senior staff observed care workers' practice to ensure adherence to policies and procedures.
  - Published: 2017-08-10
- Finding
  - Evidence: Two registered managers in post; staff described them as approachable and supportive.
  - Published: 2017-08-10
- Finding
  - Evidence: Complaints procedure was in place with outcomes and actions recorded.
  - Published: 2017-08-10
- Finding
  - Evidence: Care plans were clear, kept up to date and reviewed in response to changing needs.
  - Published: 2017-08-10
- Finding
  - Evidence: Multicultural workforce able to communicate with people in their first language, with care worker matching based on culture and faith.
  - Published: 2017-08-10
- Finding
  - Evidence: Mental Capacity Act 2005 principles were applied where required.
  - Published: 2017-08-10
- Finding
  - Evidence: Staff received induction, ongoing training and opportunities to review their development needs; training matrix showed staff were up to date.
  - Published: 2017-08-10
- Finding
  - Evidence: People were supported to receive their medicines safely with records kept to evidence this.
  - Published: 2017-08-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1603596214

HomeCare Compass is an independent guide and is not affiliated with the CQC.