# One to One Homecare Limited

*Operated by One To One Home Care Limited.*

One to One Homecare Limited is a CQC-regulated home-care agency in Wellington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/07/2022

## Practical info

- Postcode: TA21 0LS
- Registered manager: Elliott, Adrian
- Local authority: Somerset
- Region: South West
- City: Wellington
- Last CQC check: 13/Jul/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service flexible and person-centred, supporting people's choice, control and independence in line with Right Support, Right Care, Right Culture
  - Published: 2022-07-13
- Finding
  - Evidence: Clear management structure with audits, spot checks and quality monitoring surveys showing high satisfaction
  - Published: 2022-07-13
- Finding
  - Evidence: Open and approachable management with 'Open office' sessions for staff and people
  - Published: 2022-07-13
- Finding
  - Evidence: Strong infection prevention practices including PPE use and COVID-19 testing
  - Published: 2022-07-13
- Finding
  - Evidence: Clear medicine administration records and specific training including epilepsy rescue medication
  - Published: 2022-07-13
- Finding
  - Evidence: Risks assessed, monitored and managed well, with professional advice (e.g. SaLT) incorporated into support plans
  - Published: 2022-07-13
- Finding
  - Evidence: Small consistent staff teams who knew people well, providing person-centred care
  - Published: 2022-07-13
- Finding
  - Evidence: Safe recruitment with checks and references taken up before staff started work
  - Published: 2022-07-13
- Finding
  - Evidence: Staff knew how to recognise and report abuse and people felt safe with the staff who supported them
  - Published: 2022-07-13
- **governance** _(minor)_
  - Evidence: team leaders used to meet regularly but this had stopped during the pandemic and had not been reinstated. One team leader said they thought the reintroduction of these meetings would be beneficial
  - Published: 2022-07-13
- **staffing_levels** _(minor)_
  - Evidence: The provider had experienced difficulty in recruiting new staff and had been pro-active in making changes to ensure people received their care and support. Changes had included reducing the number of people they provided care to.
  - Published: 2022-07-13
- **medication_management** _(minor)_
  - Evidence: we found that stocks available to people did not always reflect the numbers recorded. We discussed this with the registered manager who gave assurances that stock checks would be added to the monthly medicines audit.
  - Published: 2022-07-13

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-13
- Finding
  - Using medicines safely
  - Published: 2022-07-13
- Finding
  - Staffing and recruitment
  - Published: 2022-07-13
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-07-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-13

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2022-07-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-07-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-160333718

HomeCare Compass is an independent guide and is not affiliated with the CQC.