# Linday Office

*Operated by Linday Multi Services Limited.*

Linday Office is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 05/04/2023

## Practical info

- Postcode: B30 3QH
- Registered manager: Oluwabunmi, Linda
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 05/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-05
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-05
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-05

### Other

- Finding
  - Evidence: Office staff received care training to provide cover during staff shortages.
  - Published: 2023-04-05
- Finding
  - Evidence: People's communication needs were assessed and alternative formats were available on request.
  - Published: 2023-04-05
- Finding
  - Evidence: The registered manager was open, transparent and understood duty of candour responsibilities.
  - Published: 2023-04-05
- Finding
  - Evidence: Complaints were investigated and actions taken to mitigate reoccurrence.
  - Published: 2023-04-05
- Finding
  - Evidence: Infection prevention and control measures were in place and staff had good access to PPE.
  - Published: 2023-04-05
- Finding
  - Evidence: The service worked effectively with external health professionals including district nurses and GPs.
  - Published: 2023-04-05
- Finding
  - Evidence: Staff demonstrated good understanding of dignity, respect and person-centred care.
  - Published: 2023-04-05

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-05
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-05
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-04-05
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-05
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-05
- Finding
  - Using medicines safely
  - Published: 2023-04-05
- Finding
  - Staffing and recruitment
  - Published: 2023-04-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-05
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1594893823

HomeCare Compass is an independent guide and is not affiliated with the CQC.