# Wealden community Care Limited

*Operated by Wealden Community Care Limited.*

Wealden community Care Limited is a CQC-regulated home-care agency in Heathfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/03/2023

## Practical info

- Postcode: TN21 0JB
- Registered manager: Wright, Angela
- Local authority: East Sussex
- Region: South East
- City: Heathfield
- Last CQC check: 01/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-01
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-01

### Other

- Finding
  - Evidence: End of life care training provided to staff; care plans included future planning sections referencing LPA and RESPECT forms.
  - Published: 2023-03-01
- Finding
  - Evidence: Cultural and faith needs recorded in care plans with adjustments made as needed; equality characteristics acknowledged throughout.
  - Published: 2023-03-01
- Finding
  - Evidence: Regular feedback mechanisms for people, relatives and staff including questionnaires, telephone calls, supervision meetings and team meetings.
  - Published: 2023-03-01
- Finding
  - Evidence: Strong working relationships with health and social care professionals including GPs, district nurses, SaLT, occupational therapists and social workers.
  - Published: 2023-03-01
- Finding
  - Evidence: Robust auditing processes overseen by registered manager covering care plans, medicines, environment and quality, with immediate action on gaps.
  - Published: 2023-03-01
- Finding
  - Evidence: Positive culture with approachable registered manager; staff described as '100% approachable and available' and 'very supportive'.
  - Published: 2023-03-01
- Finding
  - Evidence: Care calls delivered within agreed timeframes; policies in place for delays with proactive communication to people and reallocation of staff.
  - Published: 2023-03-01
- Finding
  - Evidence: Person-centred care plans with specific health condition details, body maps for topical creams, and no inaccuracies found across 12 reviewed plans.
  - Published: 2023-03-01
- Finding
  - Evidence: Comprehensive induction with Skills for Care programme, regular 6-weekly supervisions, annual appraisals and refresher training across all required areas.
  - Published: 2023-03-01
- Finding
  - Evidence: Safe recruitment practices in place with references, interview notes, employment histories and DBS checks confirmed across all reviewed staff files.
  - Published: 2023-03-01

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-01
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-01
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-01
- Finding
  - Staffing and recruitment
  - Published: 2023-03-01
- Finding
  - Assessing risk, safety monitoring and management; using medicines safely
  - Published: 2023-03-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-01
- Finding
  - Promoting a positive culture; managers and staff clear about roles; continuous learning; engaging people and staff
  - Published: 2023-03-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1591590445

HomeCare Compass is an independent guide and is not affiliated with the CQC.