# Recruitcare Professionals Ltd

Recruitcare Professionals Ltd is a CQC-regulated home-care agency in Wadebridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/10/2018

## Practical info

- Postcode: PL27 6BX
- Registered manager: Takawira, Wedzerai
- Local authority: Cornwall
- Region: South West
- City: Wadebridge
- Last CQC check: 23/Oct/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Consistent staffing with regular staff rotas communicated in advance and cover arrangements in place
  - Published: 2021-01-24
- Finding
  - Evidence: End of life care supported appropriately with additional staff training provided when required
  - Published: 2021-01-24
- Finding
  - Evidence: Medicines managed safely with clear recording and staff responsibilities documented in care plans
  - Published: 2021-01-24
- Finding
  - Evidence: Approachable registered manager who conducted regular spot checks, welfare visits and quality assurance interviews
  - Published: 2021-01-24
- Finding
  - Evidence: Strong person-centred culture with staff demonstrating caring attitudes and respect for dignity, privacy and religious beliefs
  - Published: 2021-01-24
- Finding
  - Evidence: Personalised, detailed care plans updated promptly in response to changing needs and service user feedback
  - Published: 2021-01-24
- Finding
  - Evidence: Comprehensive staff induction including classroom theory, practical sessions, and shadowed shifts
  - Published: 2021-01-24
- Finding
  - Evidence: Robust safeguarding procedures well understood by staff; no safeguarding concerns raised since operational
  - Published: 2021-01-24
- **governance** _(minor)_
  - Evidence: There were systems for annual audit of care files and staff records with dates set for their completion but these had not yet been completed.
  - Published: 2021-01-24
- **record_keeping** _(minor)_
  - Evidence: records showed that there were time delays between staff being interviewed, references being checked and DBS checks being completed.
  - Published: 2021-01-24
- **record_keeping** _(minor)_
  - Evidence: Staff recruitment practices ensured that suitable staff were employed, however records of staff recruitment were not always clear.
  - Published: 2021-01-24
- Finding
  - Evidence: Contingency staffing arrangements via affiliated agency to cover sickness and sudden need
  - Published: 2020-01-29
- Finding
  - Evidence: Quality assurance through monthly care plan checks, telephone monitoring, annual surveys and directors' audits
  - Published: 2020-01-29
- Finding
  - Evidence: Positive staff culture with supervision, progression encouragement and director-led staff development vision
  - Published: 2020-01-29
- Finding
  - Evidence: Provider worked within MCA 2005 principles; consent obtained and capacity assessments undertaken
  - Published: 2020-01-29
- Finding
  - Evidence: Robust safeguarding oversight with registered manager monitoring records, incidents and daily notes
  - Published: 2020-01-29
- Finding
  - Evidence: Comprehensive induction using Care Certificate and ongoing training including end of life care, diabetes management and vital signs monitoring
  - Published: 2020-01-29
- Finding
  - Evidence: Strong multi-agency communication with health and social care professionals, including timely updates on changing needs
  - Published: 2020-01-29
- Finding
  - Evidence: Detailed, person-centred care plans capturing culture, religion, language, dietary preferences and mobility aids
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager frequently worked alongside staff in the field, acting as role model and checking competency
  - Published: 2020-01-29
- Finding
  - Evidence: People described staff and registered manager as kind, friendly, punctual and flexible, accommodating same-day requests
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1590155581

HomeCare Compass is an independent guide and is not affiliated with the CQC.