# Hands In Harmony Home Care Services Limited

Hands In Harmony Home Care Services Limited is a CQC-regulated home-care agency in Bedford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 04/01/2024

## Practical info

- Postcode: MK43 9JB
- Registered manager: Favell, Karen
- Local authority: Bedford
- Region: East
- City: Bedford
- Last CQC check: 04/Jan/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong inclusion and diversity focus, including faith-matching of staff to people with specific cultural and religious needs.
  - Published: 2024-01-04
- Finding
  - Evidence: Proactive incident learning, including introducing a new hospital-admission verification policy to prevent missed care calls.
  - Published: 2024-01-04
- Finding
  - Evidence: Sufficient, reliable staffing with people consistently seeing regular carers, and flexible management cover when staff ran late.
  - Published: 2024-01-04
- Finding
  - Evidence: Effective 'you said we did' feedback scheme demonstrating active listening and responsive service improvements.
  - Published: 2024-01-04
- Finding
  - Evidence: Medicines managed safely with regular competency assessments and auditing of medication administration.
  - Published: 2024-01-04
- Finding
  - Evidence: Nominated individual participated in the NICE Working Group that authored the Intermediate Care including Reablement Guideline, grounding the service in national best practice.
  - Published: 2024-01-04
- Finding
  - Evidence: Strong multi-agency partnerships with Falls Teams, OTs, Physiotherapists, GP practices, pharmacies, Red Cross, and the Fire Service.
  - Published: 2024-01-04
- Finding
  - Evidence: Robust and comprehensive auditing systems embedded across all areas of care, with best practice shared proactively with staff.
  - Published: 2024-01-04
- Finding
  - Evidence: In the previous 12 months, the service enabled 121 people to become completely self-caring through tailored reablement support.
  - Published: 2024-01-04
- Finding
  - Evidence: Exceptional person-centred culture with staff consistently going above and beyond, including purchasing personal goods for people from their own money and sitting with end-of-life patients overnight.
  - Published: 2024-01-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-01-04
- Finding
  - Preventing and controlling infection
  - Published: 2024-01-04
- Finding
  - Using medicines safely
  - Published: 2024-01-04
- Finding
  - Staffing levels and safe recruitment
  - Published: 2024-01-04
- Finding
  - Ensuring consent to care and treatment in line with MCA
  - Published: 2024-01-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-01-04
- Finding
  - Systems and processes to safeguard people from abuse
  - Published: 2024-01-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-01-04
- Finding
  - Continuous learning and improving care
  - Published: 2024-01-04
- Finding
  - Engaging and involving people, public and staff considering equality characteristics
  - Published: 2024-01-04
- Finding
  - Managers and staff clear on roles, quality performance, risks and duty of candour
  - Published: 2024-01-04
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2024-01-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1581562224

HomeCare Compass is an independent guide and is not affiliated with the CQC.