# Hands In Harmony Home Care Services Limited

Hands In Harmony Home Care Services Limited is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/11/2023

## Practical info

- Postcode: MK12 5NW
- Registered manager: Favell, Karen
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 07/Nov/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People encouraged to provide feedback both formally and informally
  - Published: 2023-11-07
- Finding
  - Evidence: Service worked within principles of the Mental Capacity Act
  - Published: 2023-11-07
- Finding
  - Evidence: Positive, inclusive culture promoted by management with good staff communication and supervision
  - Published: 2023-11-07
- Finding
  - Evidence: Effective audits and call monitoring systems used to drive improvements
  - Published: 2023-11-07
- Finding
  - Evidence: Staff understood signs of abuse and how to report them
  - Published: 2023-11-07
- Finding
  - Evidence: Medicines administration accurately recorded and staff trained in this area
  - Published: 2023-11-07
- Finding
  - Evidence: Safe recruitment measures in place including DBS checks, identity checks and employment references
  - Published: 2023-11-07
- Finding
  - Evidence: People felt safe and reported positive experiences with consistent, timely staff visits
  - Published: 2023-11-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-11-07
- Finding
  - Preventing and controlling infection
  - Published: 2023-11-07
- Finding
  - Using medicines safely
  - Published: 2023-11-07
- Finding
  - Staffing and recruitment
  - Published: 2023-11-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-11-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-11-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-11-07
- Finding
  - Continuous learning and improving care
  - Published: 2023-11-07
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-11-07
- Finding
  - Managers and staff being clear about their roles and understanding quality performance
  - Published: 2023-11-07
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-11-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-11-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1581525745

HomeCare Compass is an independent guide and is not affiliated with the CQC.