# Voyage (DCA) London West

*Operated by Voyage 1 Limited.*

Voyage (DCA) London West is a CQC-regulated home-care agency in Reading.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/12/2023

## Practical info

- Postcode: RG4 5AF
- Registered manager: Oviawe, Paul
- Local authority: Reading
- Region: South East
- City: Reading
- Last CQC check: 16/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Infection prevention and control policies were up to date with regular audits and appropriate PPE use.
  - Published: 2023-12-16
- Finding
  - Evidence: Effective partnership working with GPs, district nurses, and local authority teams to improve care outcomes.
  - Published: 2023-12-16
- Finding
  - Evidence: Robust quality assurance system with key performance indicators, regular audits across care plans, risk assessments, and staff files.
  - Published: 2023-12-16
- Finding
  - Evidence: Open, inclusive leadership culture with transparent management structure and clear lines of communication.
  - Published: 2023-12-16
- Finding
  - Evidence: Medicines were safely administered, with records regularly audited and staff training kept up to date.
  - Published: 2023-12-16
- Finding
  - Evidence: Staff received 6-weekly supervision and annual appraisals, with regular staff meetings used as lessons learnt sessions.
  - Published: 2023-12-16
- Finding
  - Evidence: Thorough recruitment process including scenario-based interviews, DBS checks, references, and a 6-month probationary period.
  - Published: 2023-12-16
- Finding
  - Evidence: People and relatives consistently reported feeling safe and well supported, with positive relationships between staff and service users.
  - Published: 2023-12-16

### safe

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-16
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-16
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-16
- Finding
  - Using medicines safely
  - Published: 2023-12-16
- Finding
  - Staffing and recruitment
  - Published: 2023-12-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-16

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2023-12-16
- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-12-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-12-16
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1581081667

HomeCare Compass is an independent guide and is not affiliated with the CQC.