# 24/7 Assured Care Services Limited

24/7 Assured Care Services Limited is a CQC-regulated home-care agency in Wembley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/03/2021

## Practical info

- Postcode: HA0 2LX
- Registered manager: Seri, Cathyanna
- Local authority: Brent
- Region: London
- City: Wembley
- Last CQC check: 31/Mar/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-06-21
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-06-21
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2019-06-21

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2019-06-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-06-21
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-06-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-06-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-06-21

### Other

- Finding
  - Evidence: Previous breach of Regulation 17 (Good Governance) resolved; provider no longer in breach
  - Published: 2021-04-19
- Finding
  - Evidence: Appropriate PPE use and infection prevention measures consistently reported by relatives and staff
  - Published: 2021-04-19
- Finding
  - Evidence: Positive feedback from people and relatives about approachable registered manager and responsive communication
  - Published: 2021-04-19
- Finding
  - Evidence: Effective governance improvements addressing previous Regulation 17 breach; robust auditing systems now in place
  - Published: 2021-04-19
- Finding
  - Evidence: Strong safeguarding culture with trained staff who understood reporting responsibilities
  - Published: 2021-04-19
- Finding
  - Evidence: Medicines managed safely with electronic MAR system and monthly audits; no unexplained gaps found
  - Published: 2021-04-19
- Finding
  - Evidence: Person-centred care plans introduced with comprehensive detail about individual needs, preferences and cultural requirements
  - Published: 2021-04-19
- Finding
  - Evidence: Electronic visit monitoring system implemented to track staff punctuality and attendance in real time
  - Published: 2021-04-19
- Finding
  - Evidence: People supported to access healthcare professionals and multi-disciplinary liaison undertaken.
  - Published: 2019-06-21

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-06-21
- Finding
  - End of life care
  - Published: 2019-06-21
- Finding
  - Planning personalised care to meet people's needs, preferences, interests, communication and give them choice and control
  - Published: 2019-06-21

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2019-06-21
- Finding
  - Using medicines safely
  - Published: 2019-06-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-06-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-06-21
- Finding
  - Learning lessons when things go wrong
  - Published: 2019-06-21
- Finding
  - Staffing and recruitment
  - Published: 2019-06-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-06-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-06-21
- Finding
  - Planning and promoting person-centred, high-quality care and support; and how the provider understands and acts on duty of candour responsibility
  - Published: 2019-06-21
- Finding
  - Continuous learning and improving care
  - Published: 2019-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-157860152

HomeCare Compass is an independent guide and is not affiliated with the CQC.