# Tamworth Home Care Limited

Tamworth Home Care Limited is a CQC-regulated home-care agency in Atherstone.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 20/08/2025

## Practical info

- Postcode: CV9 2PG
- Local authority: Warwickshire
- Region: West Midlands
- City: Atherstone
- Last CQC check: 20/Aug/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-09-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-08
- Finding
  - Staff work with other agencies to provide consistent, effective, timely care
  - Published: 2023-09-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-08

### Other

- Finding
  - Evidence: People's plans of care contained an 'About me' section giving staff personal information about people and their interests.
  - Published: 2023-09-08
- Finding
  - Evidence: A care call monitoring system was in place with senior care staff oversight.
  - Published: 2023-09-08
- Finding
  - Evidence: The registered manager was receptive to feedback from local authority quality monitoring visits and CQC inspection.
  - Published: 2023-09-08
- Finding
  - Evidence: Staff worked within the principles of the Mental Capacity Act and understood the importance of gaining consent.
  - Published: 2023-09-08
- Finding
  - Evidence: Staff respected and promoted people's privacy, dignity and independence during personal care.
  - Published: 2023-09-08
- Finding
  - Evidence: Improvements had been made to introduce body maps to ensure people prescribed transdermal patches received medicines safely.
  - Published: 2023-09-08
- Finding
  - Evidence: Improvements had been made to PPE usage; staff had access to stocks of PPE and used these when supporting people with personal care.
  - Published: 2023-09-08
- Finding
  - Evidence: Staff had completed training in the safe handling of medicines and medicine administration records showed people had received their medicines as prescribed.
  - Published: 2023-09-08
- **leadership** _(moderate)_
  - Evidence: In the absence of the registered manager, there was no staff member with delegated responsibility in the office to deputise for them.
  - Published: 2023-09-08
- **incident_learning** _(critical)_
  - Evidence: The registered manager confirmed they had been made aware of this 4 days prior to our inspection. However, the registered manager confirmed they had taken no action to investigate.
  - Published: 2023-09-08

### responsive

- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-09-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-08
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-08
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-09-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-08
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-08
- Finding
  - Using medicines safely
  - Published: 2023-09-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-08
- Finding
  - Staffing and recruitment
  - Published: 2023-09-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-08

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-09-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-09-08
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-08
- Finding
  - Managers being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1576470209

HomeCare Compass is an independent guide and is not affiliated with the CQC.