# Care Link Northern Limited

Care Link Northern Limited is a CQC-regulated home-care agency in Hartlepool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 19/01/2023

## Practical info

- Postcode: TS26 9QW
- Registered manager: Ashley, Angela
- Local authority: Hartlepool
- Region: North East
- City: Hartlepool
- Last CQC check: 19/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong working relationships maintained with health and social care professionals.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff were passionate about care outcomes and took ownership of their practice.
  - Published: 2025-12-12
- Finding
  - Evidence: Effective infection prevention and control systems were in place.
  - Published: 2025-12-12
- Finding
  - Evidence: The service operated within the principles of the Mental Capacity Act 2005.
  - Published: 2025-12-12
- Finding
  - Evidence: Risk assessments and risk management plans were in place for all people supported.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff had good safeguarding knowledge and appropriate training.
  - Published: 2025-12-12
- Finding
  - Evidence: Safe recruitment systems were in operation, with shortfalls being actively addressed.
  - Published: 2025-12-12
- Finding
  - Evidence: Effective systems were in place to ensure no calls were missed.
  - Published: 2025-12-12
- Finding
  - Evidence: Medicines management was effective and closely monitored, with appropriately trained staff.
  - Published: 2025-12-12
- Finding
  - Evidence: People and relatives reported extremely high satisfaction, describing staff as going above and beyond in delivering care.
  - Published: 2025-12-12
- **leadership** _(minor)_
  - Evidence: Action plans had not been developed but the registered manager could clearly discuss what steps they were taking to make enhancements to the service.
  - Published: 2025-12-12
- **staff_training** _(moderate)_
  - Evidence: They knew supervision and staff training had gaps so had put measures in place to resolve them alongside re-starting the completion of the audit tools.
  - Published: 2025-12-12
- **supervision_appraisal** _(moderate)_
  - Evidence: They knew supervision and staff training had gaps so had put measures in place to resolve them alongside re-starting the completion of the audit tools.
  - Published: 2025-12-12
- **record_keeping** _(moderate)_
  - Evidence: The office manager discussed how recently they had been reviewing care records to ensure these were up to date. They knew supervision and staff training had gaps.
  - Published: 2025-12-12
- **governance** _(moderate)_
  - Evidence: The provider had governance arrangements in place but due to staffing pressures the registered manager and team had not been able to fully complete the related documents.
  - Published: 2025-12-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Using medicines safely
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people; Working in partnership with others
  - Published: 2025-12-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-12-12
- Finding
  - Managers and staff being clear about their roles, and understand quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-157644898

HomeCare Compass is an independent guide and is not affiliated with the CQC.