# Annies Homecare Services Ltd

Annies Homecare Services Ltd is a CQC-regulated home-care agency in Mayland.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/08/2025

## Practical info

- Postcode: CM3 6EG
- Registered manager: Bates, Ann
- Local authority: Essex
- Region: East
- City: Mayland
- Last CQC check: 05/Aug/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Improvements made to gathering feedback from people and relatives, including satisfaction surveys and regular phone calls.
  - Published: 2023-12-21
- Finding
  - Evidence: Provider worked in partnership with healthcare professionals who reported responsive communication.
  - Published: 2023-12-21
- Finding
  - Evidence: Infection prevention and control processes improved; staff trained and PPE available.
  - Published: 2023-12-21
- Finding
  - Evidence: Sufficient staffing levels achieved; electronic call monitoring system introduced to track visit attendance and respond to missed or late visits.
  - Published: 2023-12-21
- Finding
  - Evidence: Provider implemented an electronic medicines administration system enabling real-time monitoring and improved medicines safety.
  - Published: 2023-12-21
- **person_centred_care** _(moderate)_
  - Evidence: The provider did not always empower people to have choice and control over the timing of their care visits.
  - Published: 2023-12-21
- **leadership** _(moderate)_
  - Evidence: You don't always get feedback when you report something. There's terrible communication and you're too scared to say anything. You're made to feel uncomfortable.
  - Published: 2023-12-21
- **supervision_appraisal** _(moderate)_
  - Evidence: Supervision and appraisal records were poorly completed and it was not always clear when staff supervisions had taken place.
  - Published: 2023-12-21
- **complaints_handling** _(minor)_
  - Evidence: It was not always clear what actions they had taken or how the complaint had been resolved.
  - Published: 2023-12-21
- **end_of_life_care** _(moderate)_
  - Evidence: We found 1 person's care plan had not been updated to reflect they were now receiving end of life care.
  - Published: 2023-12-21
- **incident_learning** _(moderate)_
  - Evidence: There was no analysis to identify and understand any trends or themes to drive improvement. This was also identified as an issue at the last inspection.
  - Published: 2023-12-21
- **record_keeping** _(moderate)_
  - Evidence: Supervision and appraisal records were poorly completed and it was not always clear when staff supervisions had taken place.
  - Published: 2023-12-21
- **safeguarding** _(critical)_
  - Evidence: We found not all concerns had been raised with CQC where appropriate.
  - Published: 2023-12-21
- **governance** _(critical)_
  - Evidence: The provider has been rated as requires improvement or inadequate in the well led domain for 4 of the last 5 inspections with repeated breaches of regulation 17.
  - Published: 2023-12-21
- **care_planning** _(moderate)_
  - Evidence: People's care plans were not always personalised or detailed. This meant there was a risk people may not receive care in their preferred way.
  - Published: 2023-12-21

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2023-12-21
- Finding
  - End of life care and support
  - Published: 2023-12-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-21
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-12-21

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-12-21
- Finding
  - Safeguarding and learning lessons when things go wrong
  - Published: 2023-12-21
- Finding
  - Staffing and recruitment
  - Published: 2023-12-21
- Finding
  - Using medicines safely
  - Published: 2023-12-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-21
- Finding
  - Duty of candour
  - Published: 2023-12-21
- Finding
  - Promoting a positive, open, inclusive and empowering culture
  - Published: 2023-12-21
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2023-12-21
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-11-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1575574068

HomeCare Compass is an independent guide and is not affiliated with the CQC.