# Elegant Care Services

*Operated by Elegant Care Services Limited.*

Elegant Care Services is a CQC-regulated home-care agency in Windsor.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Requires improvement |

Rating published: 19/03/2019

## Practical info

- Postcode: SL4 4EW
- Registered manager: Ifewekwu, Victoria
- Local authority: Windsor and Maidenhead
- Region: South East
- City: Windsor
- Last CQC check: 15/Feb/2024 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2024-03-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-03-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-03-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-01
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-01

### Other

- Finding
  - Evidence: DBS checks were completed prior to staff commencing work and selection interviews assessed candidates' attitudes and values.
  - Published: 2024-03-01
- Finding
  - Evidence: Good partnership working with external health and social care professionals, including GPs and mental health teams.
  - Published: 2024-03-01
- Finding
  - Evidence: People were involved in meal planning, shopping and preparation, with flexible mealtimes to meet individual needs.
  - Published: 2024-03-01
- Finding
  - Evidence: The registered manager was visible, approachable and respected by staff, people and relatives.
  - Published: 2024-03-01
- Finding
  - Evidence: Staff turnover was stable, enabling consistent relationships between staff and people using the service.
  - Published: 2024-03-01
- Finding
  - Evidence: Effective infection prevention and control practices were in place, with staff using PPE appropriately.
  - Published: 2024-03-01
- Finding
  - Evidence: People were supported to access specialist health and social care, with health action plans and hospital passports in place.
  - Published: 2024-03-01
- Finding
  - Evidence: Staff were kind, caring and knew people's individual communication needs well, with relatives describing the environment as a 'home from home'.
  - Published: 2024-03-01
- **safeguarding** _(moderate)_
  - Evidence: Staff did not demonstrate they had the knowledge and understanding they did everything they could to avoid restraining people.
  - Published: 2024-03-01
- **staff_training** _(moderate)_
  - Evidence: Some of the staff required to complete their training to ensure they were able to support people with different conditions such as epilepsy, mental health, restrictive practices.
  - Published: 2024-03-01
- **care_planning** _(critical)_
  - Evidence: Support plans did not include clear guidance for staff in what circumstances people should be restrained or use restrictive practices.
  - Published: 2024-03-01
- **record_keeping** _(moderate)_
  - Evidence: Some of the incident forms were not completed fully. It was not clear what remedial actions were taken including review of incidents, risks and outcomes.
  - Published: 2024-03-01
- **governance** _(critical)_
  - Evidence: The concerns we found on the inspection...were not identified through the provider's own quality monitoring systems.
  - Published: 2024-03-01
- **consent_capacity** _(critical)_
  - Evidence: Each person's records had a range of consent forms that had been signed by their relatives, even when the person had been assessed as having capacity.
  - Published: 2024-03-01
- **medication_management** _(critical)_
  - Evidence: One person had a specific PRN medicine...the staff had not been trained or assessed as competent to complete this task.
  - Published: 2024-03-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-03-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-03-01
- Finding
  - Staffing and recruitment
  - Published: 2024-03-01
- Finding
  - Using medicines safely
  - Published: 2024-03-01
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-03-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-03-01
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2024-03-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-03-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-03-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2024-03-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1570343443

HomeCare Compass is an independent guide and is not affiliated with the CQC.