# Hazeldene House

*Operated by Hazeldene House Ltd.*

Hazeldene House is a CQC-regulated home-care agency in Tunbridge Wells.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 11/06/2022

## Practical info

- Postcode: TN2 4AY
- Registered manager: Robinson, Eva
- Local authority: Kent
- Region: South East
- City: Tunbridge Wells
- Last CQC check: 11/Jun/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-17
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2022-06-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-17

### Other

- Finding
  - Evidence: Good partnership working with GPs, SaLT, dieticians and hospice teams
  - Published: 2022-06-17
- Finding
  - Evidence: Positive feedback from people and relatives about staff, food and leadership
  - Published: 2022-06-17
- Finding
  - Evidence: Compliance with the Mental Capacity Act and appropriate DoLS applications
  - Published: 2022-06-17
- Finding
  - Evidence: Person-centred care reflecting cultural, spiritual and individual preferences
  - Published: 2022-06-17
- Finding
  - Evidence: Robust quality monitoring with regular audits across infection control, medicines and care plans
  - Published: 2022-06-17
- Finding
  - Evidence: Staff well-trained, including diabetes refresher training and safeguarding
  - Published: 2022-06-17
- Finding
  - Evidence: Effective infection prevention and control measures in place
  - Published: 2022-06-17
- Finding
  - Evidence: Safe care and treatment with comprehensive, up-to-date care plans and risk assessments
  - Published: 2022-06-17
- **communication_with_families** _(minor)_
  - Evidence: The deputy manager did not have structured meetings with groups of staff
  - Published: 2022-06-17
- **other** _(minor)_
  - Evidence: Some relatives told us the range of activities was limited and they would like to see more offered to people.
  - Published: 2022-06-17
- **end_of_life_care** _(minor)_
  - Evidence: Some end of life care plans lacked details. The provider was aware of this and had plans in place to address this.
  - Published: 2022-06-17

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-17
- Finding
  - Planning personalised care
  - Published: 2022-06-17
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-17

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-06-17
- Finding
  - Staffing and recruitment
  - Published: 2022-06-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-06-17
- Finding
  - Using medicines safely
  - Published: 2022-06-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-17

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-17
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-17
- Finding
  - Continuous learning and improving care; duty of candour
  - Published: 2022-06-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-156868778

HomeCare Compass is an independent guide and is not affiliated with the CQC.