# Aegis Care

*Operated by Care And Support Ltd.*

Aegis Care is a CQC-regulated home-care agency in Salford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/07/2023

## Practical info

- Postcode: M6 5FW
- Registered manager: Bland, Mary
- Local authority: Salford
- Region: North West
- City: Salford
- Last CQC check: 27/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Rating carried forward from last inspection (December 2019)
  - Published: 2023-07-27

### effective

- Finding
  - Rating carried forward from last inspection (December 2019)
  - Published: 2023-07-27

### Other

- Finding
  - Evidence: People achieved good outcomes; one person rated the service 'very good' after 18 months
  - Published: 2023-07-27
- Finding
  - Evidence: Service worked in partnership with local authorities, social work teams, charities and advocacy services
  - Published: 2023-07-27
- Finding
  - Evidence: Positive culture with staff feeling supported and able to raise concerns with approachable management
  - Published: 2023-07-27
- Finding
  - Evidence: Staff understood safeguarding and could identify different types of abuse
  - Published: 2023-07-27
- Finding
  - Evidence: Safe recruitment procedures followed including DBS checks, interviews and references
  - Published: 2023-07-27
- Finding
  - Evidence: Sufficient staffing levels confirmed by people, relatives and staff; care never affected by low staff numbers
  - Published: 2023-07-27
- Finding
  - Evidence: People felt safe; one person said 'Yes I definitely feel safe, 100%'
  - Published: 2023-07-27
- **care_planning** _(minor)_
  - Evidence: One person did not have a risk assessment in place regarding their diabetes. We asked the manager to implement this after the inspection.
  - Published: 2023-07-27
- **governance** _(minor)_
  - Evidence: Audits were carried out which covered areas such as accidents, safeguarding, staff files/supervision and policies and procedures. These did not contain any findings however and only stated when they were last completed.
  - Published: 2023-07-27

### responsive

- Finding
  - Rating carried forward from last inspection (December 2019)
  - Published: 2023-07-27

### safe

- Finding
  - Using medicines safely
  - Published: 2023-07-27
- Finding
  - Staffing and recruitment
  - Published: 2023-07-27
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-27
- Finding
  - Assessing risk, safety monitoring and management; Preventing and controlling infection
  - Published: 2023-07-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-07-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-27
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-27
- Finding
  - Continuous learning and improving care; Engaging and involving people; Duty of candour
  - Published: 2023-07-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-156553260

HomeCare Compass is an independent guide and is not affiliated with the CQC.