# Kumari Care

*Operated by Kumari Care Limited.*

Kumari Care is a CQC-regulated home-care agency in Bath.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 29/03/2023

## Practical info

- Postcode: BA1 2PW
- Registered manager: Kumari-Chaston, Santosh
- Local authority: Bath and North East Somerset
- Region: South West
- City: Bath
- Last CQC check: 29/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Quality monitoring systems in place covering medicines, supervisions, complaints and training with action tracking.
  - Published: 2023-03-29
- Finding
  - Evidence: Adequate PPE stock available and staff trained in infection prevention and control.
  - Published: 2023-03-29
- Finding
  - Evidence: Accidents and incidents recorded with actions to prevent reoccurrence, and learning shared via email, newsletters and spot checks.
  - Published: 2023-03-29
- Finding
  - Evidence: Strong working relationships with local healthcare professionals, with positive feedback on communication and responsiveness.
  - Published: 2023-03-29
- Finding
  - Evidence: Electronic care planning system implemented, enabling real-time oversight of records and responsive updates.
  - Published: 2023-03-29
- Finding
  - Evidence: Staff supported people with person-centred values of privacy, dignity and independence, with consistency of regular carers.
  - Published: 2023-03-29
- Finding
  - Evidence: Medicines were managed safely with staff training and competency checks in place.
  - Published: 2023-03-29
- Finding
  - Evidence: People's needs and risks were recorded in care plans with regularly reviewed risk assessments, including moving and handling and pressure ulcer prevention.
  - Published: 2023-03-29
- **staffing_levels** _(moderate)_
  - Evidence: Staffing had been a challenge for the provider. They told us they were struggling to attract new staff and some packages of care had been handed safely back to the local authority.
  - Published: 2023-03-29
- **missed_or_late_visits** _(moderate)_
  - Evidence: They are short staffed especially at weekends. They don't phone to let you know when people are late.
  - Published: 2023-03-29
- **safeguarding** _(critical)_
  - Evidence: We found some historical safeguarding incidents which had not been notified to CQC... CQC had not been informed in all cases.
  - Published: 2023-03-29
- **governance** _(critical)_
  - Evidence: There was no registered manager in post and the service had been without a registered manager since 2021.
  - Published: 2023-03-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1559885726

HomeCare Compass is an independent guide and is not affiliated with the CQC.