# Christchurch Care

*Operated by Christchurch Care Limited.*

Christchurch Care is a CQC-regulated home-care agency in Christchurch.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/08/2023

## Practical info

- Postcode: BH23 3TS
- Registered manager: Whitfield, Kelly
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Christchurch
- Last CQC check: 11/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Incidents used as learning opportunities, e.g. near-choking event led to 'safe swallowing' training for staff.
  - Published: 2023-08-11
- Finding
  - Evidence: Active community engagement including local partnerships for meals, day centre social events, and university-developed dignity training.
  - Published: 2023-08-11
- Finding
  - Evidence: Robust quality assurance including audits, accident/incident reviews, statutory notifications, and ongoing provider meetings.
  - Published: 2023-08-11
- Finding
  - Evidence: Positive, person-centred culture with staff feeling empowered, supported via counselling services, and engaged through team meetings.
  - Published: 2023-08-11
- Finding
  - Evidence: Staffing levels were flexible and responsive; office staff were trained to provide care, ensuring continuity with familiar staff.
  - Published: 2023-08-11
- Finding
  - Evidence: Medicines were managed safely with staff competency checks; controlled drugs managed per regulations; body maps used for topical creams.
  - Published: 2023-08-11
- Finding
  - Evidence: Risk assessments were comprehensive, covering mobility, skin integrity, environmental factors, and a non-injury falls lifting service.
  - Published: 2023-08-11
- Finding
  - Evidence: People felt safe and trusted staff implicitly, with robust safeguarding knowledge and reporting processes in place.
  - Published: 2023-08-11
- Finding
  - Evidence: Links with external organisations including Alzheimer's charity and Social Care Commitment
  - Published: 2021-10-30
- Finding
  - Evidence: Audits completed across care files, medicines, accidents, complaints and record keeping
  - Published: 2021-10-30
- Finding
  - Evidence: Management team regularly worked alongside care workers and had detailed knowledge of people
  - Published: 2021-10-30
- Finding
  - Evidence: Responsive complaints process in place with outcomes clearly recorded
  - Published: 2021-10-30
- Finding
  - Evidence: Staff described as caring, punctual and knowledgeable about people's life histories and preferences
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care plans individual to each person, reviewed regularly in people's homes
  - Published: 2021-10-30
- Finding
  - Evidence: Service working within principles of the Mental Capacity Act with best interest decisions documented
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received induction, ongoing training, regular supervision and personal development opportunities
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines administered safely by trained staff with regular competency checks
  - Published: 2021-10-30
- Finding
  - Evidence: Staff trained in safeguarding, recruited safely with DBS checks and verified references
  - Published: 2021-10-30
- **care_planning** _(minor)_
  - Evidence: Care plans did not consistently provide a detailed description of the actions needed to reduce an identified risk.
  - Published: 2021-10-30
- Finding
  - Evidence: People and families involved in care decisions and recruitment of staff
  - Published: 2019-03-15
- Finding
  - Evidence: Staff received role-specific training including diabetes, dementia and end of life care
  - Published: 2019-03-15
- Finding
  - Evidence: Accidents and incidents used as reflective learning opportunities to drive service improvements
  - Published: 2019-03-15
- Finding
  - Evidence: Effective multi-agency collaboration including occupational therapy, district nurses and safeguarding teams
  - Published: 2019-03-15
- Finding
  - Evidence: Open, transparent management culture with visible leadership who also undertook care visits
  - Published: 2019-03-15
- Finding
  - Evidence: Medicines administered safely by trained staff with regular competency checks
  - Published: 2019-03-15
- Finding
  - Evidence: Person-centred care and support plans recognising cultural, religious and lifestyle choices
  - Published: 2019-03-15
- Finding
  - Evidence: Robust staff recruitment checks including reference verification and criminal record checks
  - Published: 2019-03-15
- Finding
  - Evidence: People consistently described staff as kind, reliable and giving them enough time to meet their needs
  - Published: 2019-03-15
- **governance** _(minor)_
  - Evidence: We found one incident were the policy had not been followed and the registered manager told us they would investigate and take any necessary actions.
  - Published: 2019-03-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1555861788

HomeCare Compass is an independent guide and is not affiliated with the CQC.