# Oakfield Lodge

*Operated by London Borough of Redbridge.*

Oakfield Lodge is a CQC-regulated home-care agency in Ilford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/08/2023

## Practical info

- Postcode: IG1 1HJ
- Registered manager: Christie, Cassandra
- Local authority: Redbridge
- Region: London
- City: Ilford
- Last CQC check: 18/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-18
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-18

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-18
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-18
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-08-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-18

### Other

- Finding
  - Evidence: Complaints were recorded, investigated and responded to appropriately with apologies and improvement actions logged.
  - Published: 2023-08-18
- Finding
  - Evidence: The service supported people to avoid social isolation through communal facilities, exercise classes and social activities.
  - Published: 2023-08-18
- Finding
  - Evidence: Incidents and accidents were recorded with lessons learned and management sign-off to prevent recurrence.
  - Published: 2023-08-18
- Finding
  - Evidence: Risks were comprehensively assessed, monitored and managed with continuous risk assessment embedded in staff practice.
  - Published: 2023-08-18
- Finding
  - Evidence: People's equality and diversity were respected, including culturally appropriate food, faith celebrations and accessible information formats.
  - Published: 2023-08-18
- Finding
  - Evidence: The service worked effectively with a wide range of external agencies including GPs, district nurses, social workers and pharmacists.
  - Published: 2023-08-18

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-18
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-08-18
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-18
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-18

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-18
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-18
- Finding
  - Managing medicines safely
  - Published: 2023-08-18
- Finding
  - Staffing and recruitment
  - Published: 2023-08-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-18

### well_led

- Finding
  - Working with others
  - Published: 2023-08-18
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-18
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-18
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-153598009

HomeCare Compass is an independent guide and is not affiliated with the CQC.