# Storm Homecare Limited

Storm Homecare Limited is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/06/2025

## Practical info

- Postcode: LE1 5QQ
- Registered manager: Newby, Lauren
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 18/Jun/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-03-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-03-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-03-23

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-03-23
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-23

### Other

- Finding
  - Evidence: People felt their care was person-centred and staff had good insight into individual needs.
  - Published: 2024-03-23
- Finding
  - Evidence: Provider took immediate corrective action during the inspection when concerns were raised.
  - Published: 2024-03-23
- Finding
  - Evidence: Registered manager was approachable, supportive of staff, and understood duty of candour obligations.
  - Published: 2024-03-23
- Finding
  - Evidence: Adequate PPE supplied to staff, with infection prevention and control training completed.
  - Published: 2024-03-23
- Finding
  - Evidence: Provider complied with the Accessible Information Standard, including support in preferred languages such as Hindi.
  - Published: 2024-03-23
- Finding
  - Evidence: Staff received regular supervisions and appraisals which they found useful.
  - Published: 2024-03-23
- Finding
  - Evidence: People and relatives provided positive feedback; staff described as kind and caring, making people feel safe.
  - Published: 2024-03-23
- **incident_learning** _(moderate)_
  - Evidence: The provider had reviewed a lot of the records we looked at prior to this inspection but had failed to identify the issues we found. Reviews were not sufficiently thorough.
  - Published: 2024-03-23
- **staff_competency** _(moderate)_
  - Evidence: Staff had received safeguarding training, however, safeguarding concerns were not always identified and escalated to the relevant agencies.
  - Published: 2024-03-23
- **care_planning** _(moderate)_
  - Evidence: A person who was at risk of falls had information missing from their care plan. This placed the person at increased risk of harm as staff did not have necessary information.
  - Published: 2024-03-23
- **record_keeping** _(moderate)_
  - Evidence: Some people's records contained conflicting information, in respect of mental capacity and pain levels. This had not been identified and acted upon by the provider.
  - Published: 2024-03-23

### responsive

- Finding
  - End of life care and support
  - Published: 2024-03-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-03-23
- Finding
  - Meeting people's communication needs
  - Published: 2024-03-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-03-23

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-03-23
- Finding
  - Staffing and recruitment
  - Published: 2024-03-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-03-23
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-03-23
- Finding
  - Using medicines safely
  - Published: 2024-03-23

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-03-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-03-23
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-03-23
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2024-03-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-152772651

HomeCare Compass is an independent guide and is not affiliated with the CQC.