# Yanah Care

*Operated by Monarch INC. Limited.*

Yanah Care is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: NG7 7FF
- Registered manager: Owusu-Mensah, Kwaku
- Local authority: Nottingham
- Region: East Midlands
- City: Nottingham
- Last CQC check: 06/Oct/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-07
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-07-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-07

### Other

- Finding
  - Evidence: People and relatives gave consistently positive feedback about kindness, dignity, and reliability of care staff.
  - Published: 2023-07-07
- Finding
  - Evidence: Provider sought external support from a care consultant company, demonstrating commitment to continuous improvement.
  - Published: 2023-07-07
- Finding
  - Evidence: Recruitment breach (Regulation 19) and safeguarding breach (Regulation 13) both resolved since previous inspection.
  - Published: 2023-07-07
- Finding
  - Evidence: Care was provided flexibly and responsively, with care plans reviewed routinely every 3 months.
  - Published: 2023-07-07
- Finding
  - Evidence: Safeguarding processes improved; staff understood how to manage safeguarding concerns appropriately.
  - Published: 2023-07-07
- Finding
  - Evidence: Staff turnover was low, supporting consistent care from staff who knew people well.
  - Published: 2023-07-07
- Finding
  - Evidence: Medicines management improved with electronic records and daily reports alerting the manager to missed or late administration.
  - Published: 2023-07-07

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-07
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-07
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-07
- Finding
  - Using medicines safely
  - Published: 2023-07-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-07
- Finding
  - Staffing and recruitment
  - Published: 2023-07-07

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-07-07
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-07
- Finding
  - Working in partnership with others
  - Published: 2023-07-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-15261036415

HomeCare Compass is an independent guide and is not affiliated with the CQC.