# Domiciliary Care Services (UK) Limited

Domiciliary Care Services (UK) Limited is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 24/01/2024

## Practical info

- Postcode: LE2 3HH
- Registered manager: Preston, Donna
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 24/Jan/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Feedback from people and relatives was mostly positive, with high satisfaction scores
  - Published: 2024-02-21
- Finding
  - Evidence: Provider worked in partnership with district nurses, occupational therapists and GPs
  - Published: 2024-02-21
- Finding
  - Evidence: Staff felt supported and described management as approachable and responsive
  - Published: 2024-02-21
- Finding
  - Evidence: Good infection control practice confirmed by people and relatives
  - Published: 2024-02-21
- Finding
  - Evidence: Staff understood safeguarding processes and felt confident raising concerns
  - Published: 2024-02-21
- Finding
  - Evidence: Electronic call monitoring software used to verify staff attendance and call durations
  - Published: 2024-02-21
- Finding
  - Evidence: Safe recruitment procedures followed with DBS checks and right-to-work documentation in place
  - Published: 2024-02-21
- **consent_capacity** _(minor)_
  - Evidence: Documentation around how a person's capacity was assessed was not always clear.
  - Published: 2024-02-21
- **person_centred_care** _(moderate)_
  - Evidence: Care records were not always person centred and did not always reflect people's preferences.
  - Published: 2024-02-21
- **record_keeping** _(moderate)_
  - Evidence: Where daily records were completed, they included little to no information about the care provided, with only basic tasks being checked off.
  - Published: 2024-02-21
- **governance** _(critical)_
  - Evidence: Quality assurance systems were not robust enough to demonstrate there was an accurate and complete record of the care and treatment people received.
  - Published: 2024-02-21
- **care_planning** _(critical)_
  - Evidence: Where people had complex healthcare needs, the provider had not developed an accompanying care plan to guide staff how to safely support people with this aspect of their care.
  - Published: 2024-02-21
- **medication_management** _(critical)_
  - Evidence: The provider did not have risk assessments for people prescribed anticoagulant medicines...no guidance for staff to follow if a person at risk of excessive bleeding was injured.
  - Published: 2024-02-21
- Finding
  - Evidence: Staff were trained in MCA and consistently sought permission and views of people before providing care.
  - Published: 2021-10-30
- Finding
  - Evidence: People's dietary needs were supported; staff prepared meals and recorded food intake to share with health professionals where needed.
  - Published: 2021-10-30
- Finding
  - Evidence: People were confident to raise concerns and had never felt a need to make a formal complaint; no formal complaints received in 12 months.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff proactively liaised with health care professionals including GPs and district nurses.
  - Published: 2021-10-30
- Finding
  - Evidence: Community professionals described staff and management as 'exceptionally caring' with a very person-centred approach.
  - Published: 2021-10-30
- Finding
  - Evidence: People were supported by consistent staff groups who understood cultural, religious and language needs, including care from staff who spoke people's first language.
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels with safe recruitment practices; electronic monitoring system in place to detect missed or late calls.
  - Published: 2021-10-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-02-21
- Finding
  - Preventing and controlling infection
  - Published: 2024-02-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-02-21
- Finding
  - Staffing and recruitment
  - Published: 2024-02-21
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2024-02-21

### well_led

- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2024-02-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-02-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-02-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-02-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-151942736

HomeCare Compass is an independent guide and is not affiliated with the CQC.