# Forget Me Not Caring Limited *Operated by Forget Me Not Caring Ltd.* Forget Me Not Caring Limited is a CQC-regulated home-care agency in Benfleet. ## CQC Ratings | Key question | Rating | | --- | --- | | Overall | Not Rated | | Safe | Not Rated | | Effective | Not Rated | | Caring | Not Rated | | Responsive | Not Rated | | Well-led | Not Rated | ## Practical info - Postcode: SS7 2BT - Local authority: Essex - Region: East - City: Benfleet - Last CQC check: 18/Apr/2024 - 00:00 ## Inspection findings ### caring - Finding - Respecting and promoting people's privacy, dignity and independence - Published: 2024-08-15 ### Other - Finding - Evidence: Provider worked in partnership with other health and social care organisations. - Published: 2024-08-15 - Finding - Evidence: Safeguarding information was provided in accessible formats including easy read booklets. - Published: 2024-08-15 - Finding - Evidence: People were involved in choosing food, shopping and meal planning. - Published: 2024-08-15 - Finding - Evidence: People were supported to attend health checks, screening and primary care services. - Published: 2024-08-15 - Finding - Evidence: Infection prevention and control policy was up to date and staff had completed relevant training. - Published: 2024-08-15 - Finding - Evidence: Recruitment and selection process included DBS checks to ensure staff suitability. - Published: 2024-08-15 - Finding - Evidence: Provider ensured medicines were regularly reviewed by prescribers in line with STOMP principles. - Published: 2024-08-15 - Finding - Evidence: People were supported to participate in a range of leisure and social activities in their local area. - Published: 2024-08-15 - Finding - Evidence: Staff supported people to play an active role in maintaining their own health and wellbeing, including healthy eating guidance and access to local sports facilities. - Published: 2024-08-15 - **communication_with_families** _(minor)_ - Evidence: some relatives told us they had not received these [surveys]. 'No questionnaire has been sent out for a long time, if ever' - Published: 2024-08-15 - **complaints_handling** _(minor)_ - Evidence: The provider had a complaints log in place for recording when concerns were raised. However, outcomes and actions were not always clearly documented. - Published: 2024-08-15 - **record_keeping** _(minor)_ - Evidence: information was not always detailed and did not accurately reflect investigation outcomes - Published: 2024-08-15 - **supervision_appraisal** _(moderate)_ - Evidence: Where concerns were highlighted regarding staff communication and practice, the provider had not always ensured staff received supervisions in order to support them - Published: 2024-08-15 - **consent_capacity** _(moderate)_ - Evidence: The provider could not evidence how they had considered people's capacity to make decisions...the provider had not recorded any assessments or best interest decisions in their care plans - Published: 2024-08-15 - **person_centred_care** _(moderate)_ - Evidence: The terminology used by staff in people's care plans, daily records and incident reports was not always appropriate or respectful. - Published: 2024-08-15 - **incident_learning** _(moderate)_ - Evidence: The provider had not always managed incidents affecting people's safety well. There was a lack of investigation into possible trends and themes to learn lessons, change practice - Published: 2024-08-15 - **staff_training** _(moderate)_ - Evidence: staff had not received training in understanding the needs of people with a learning disability and autistic people, including the use of communication tools and positive behavioural support - Published: 2024-08-15 - **care_planning** _(moderate)_ - Evidence: People's care and support plans did not always reflect their needs and preferences or promote their wellbeing and enjoyment of life. Information was not person-centred - Published: 2024-08-15 - **governance** _(critical)_ - Evidence: The provider's governance processes were not effective and had failed to hold staff to account, keep people safe, protect people's rights and provide good quality care - Published: 2024-08-15 - **medication_management** _(critical)_ - Evidence: a person had been supported to take a medicine prescribed on an as needed basis twice daily which should only have been administered during periods of distress - Published: 2024-08-15 - **safeguarding** _(critical)_ - Evidence: information of concern found during the inspection had not been escalated by staff within the organisation. This meant the registered manager was not aware of the concerns - Published: 2024-08-15 ### responsive - Finding - End of life care and support - Published: 2024-08-15 - Finding - Improving care quality in response to complaints or concerns - Published: 2024-08-15 - Finding - Planning personalised care to meet people's needs, preferences, interests and give them choice and control - Published: 2024-08-15 ### well_led - Finding - Working in partnership with others - Published: 2024-08-15 - Finding - Continuous learning and improving care - Published: 2024-08-15 - Finding - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics - Published: 2024-08-15 - Finding - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements - Published: 2024-08-15 - Finding - Planning and promoting person-centred, high-quality care and support; and how the provider understands and acts on duty of candour responsibility - Published: 2024-08-15 ## Source Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1518500633 HomeCare Compass is an independent guide and is not affiliated with the CQC.