# Martin Grange

*Operated by Methodist Homes.*

Martin Grange is a CQC-regulated home-care agency in Harrogate.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/03/2026

## Practical info

- Postcode: HG2 0DJ
- Registered manager: Clapham, Annette
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Harrogate
- Last CQC check: 26/Mar/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Active residents forum and bistro committee enabled people to shape and hold the service to account.
  - Published: 2021-10-30
- Finding
  - Evidence: End of life wishes were explored and recorded sensitively within care plans.
  - Published: 2021-10-30
- Finding
  - Evidence: Positive, open and family-like culture with a committed and accessible manager praised by staff and people alike.
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive audit programme covering health and safety, medicines, fire safety, infection control, and quality assurance.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective complaints handling with written responses, logs maintained, and an open transparent culture.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong activities programme and community ethos reduced risk of social isolation.
  - Published: 2021-10-30
- Finding
  - Evidence: Highly person-centred and responsive care, with care plans developed in partnership with people and regularly reviewed.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff completed regular training across a wide range of topics and received ongoing supervision and annual appraisals.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust staff recruitment, sufficient staffing levels, and flexible rotas ensured reliable and punctual care delivery.
  - Published: 2021-10-30
- Finding
  - Evidence: People consistently felt safe and expressed high trust in staff, with no safeguarding concerns since the last inspection.
  - Published: 2021-10-30
- **consent_capacity** _(minor)_
  - Evidence: Where there were concerns regarding people's capacity, mental capacity assessments were documented, but we spoke with the registered manager about ensuring these were decision and time specific.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff highly motivated, some volunteering on days off; consistent team providing continuity of care
  - Published: 2021-01-27
- Finding
  - Evidence: Medication managed safely with competency checks, monthly audits and no errors in the preceding twelve months
  - Published: 2021-01-27
- Finding
  - Evidence: Effective communication between leadership and staff; open-door policy and monthly themed policy reviews
  - Published: 2021-01-27
- Finding
  - Evidence: Strong focus on reducing social isolation through community links, Residents Committee and on-site activity groups
  - Published: 2021-01-27
- Finding
  - Evidence: Outstanding person-centred responsiveness: care plans reflected individual values, beliefs, life experiences and preferences
  - Published: 2021-01-27
- Finding
  - Evidence: Comprehensive induction aligned with Care Certificate; ongoing training, regular supervision and annual appraisals
  - Published: 2021-01-27
- Finding
  - Evidence: People felt safe and trusted care staff; robust 24-hour on-call system with buddy checks for lone night workers
  - Published: 2021-01-27
- **governance** _(minor)_
  - Evidence: The agency had not conducted a customer satisfaction survey in the last twelve months.
  - Published: 2021-01-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1517312917

HomeCare Compass is an independent guide and is not affiliated with the CQC.