# Quinn Domiciliary Agency Limited

Quinn Domiciliary Agency Limited is a CQC-regulated home-care agency in Maldon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/02/2023

## Practical info

- Postcode: CM9 8LS
- Registered manager: Henderson, Claire
- Local authority: Essex
- Region: East
- City: Maldon
- Last CQC check: 24/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong partnership working with health, social care professionals and other agencies.
  - Published: 2023-02-24
- Finding
  - Evidence: Proactive end of life care planning using easy-read materials; staff trained in end of life care.
  - Published: 2023-02-24
- Finding
  - Evidence: Service actively promoted independence, choice and community participation aligned with Right support, right care, right culture.
  - Published: 2023-02-24
- Finding
  - Evidence: Registered manager visible, approachable and clear on regulatory responsibilities; governance audits undertaken promptly.
  - Published: 2023-02-24
- Finding
  - Evidence: Excellent family communication and involvement; relatives gave consistently positive feedback.
  - Published: 2023-02-24
- Finding
  - Evidence: Strong staff induction, ongoing training including specialist input, regular supervision, appraisals and team meetings.
  - Published: 2023-02-24
- Finding
  - Evidence: Holistic, person-centred care and support plans reflecting individual needs, aspirations and communication preferences.
  - Published: 2023-02-24
- Finding
  - Evidence: Safe medicines systems in place with pharmacist-led training, competency assessments and spot checks.
  - Published: 2023-02-24
- Finding
  - Evidence: No missed or late calls; rotas were well organised with backup staff available.
  - Published: 2023-02-24
- Finding
  - Evidence: Staff knew people well and understood how to protect them from abuse; safeguarding training was applied effectively in practice.
  - Published: 2023-02-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-151510444

HomeCare Compass is an independent guide and is not affiliated with the CQC.