# AQS Homecare Dorset

*Operated by Morepower Limited.*

AQS Homecare Dorset is a CQC-regulated home-care agency in Bournemouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/02/2025

## Practical info

- Postcode: BH3 7AN
- Registered manager: Jones, Jane
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Bournemouth
- Last CQC check: 11/Feb/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-08-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-08-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-08-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-08-29
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2019-08-29
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-08-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-08-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-08-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-08-29

### Other

- Finding
  - Evidence: Staff demonstrated strong awareness of the Mental Capacity Act 2005 and sought consent appropriately.
  - Published: 2020-01-29
- Finding
  - Evidence: Quality assurance systems included audits covering medication, health and safety, safeguarding, complaints and environmental risks.
  - Published: 2020-01-29
- Finding
  - Evidence: A positive, open and honest culture was reported by staff and people, with confidence in management.
  - Published: 2020-01-29
- Finding
  - Evidence: People received weekly rotas in advance and experienced good continuity of care workers.
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were person-centred, up to date, signed by the person or their representative, and clearly described support at each visit.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff were well supported through one-to-one supervision, annual appraisals, and regular staff meetings.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received structured induction including the Care Certificate for those new to care, plus regular refresher training.
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines were managed safely with competency assessments, spot checks, and fully completed MAR records.
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment systems including DBS checks, full employment history, and identity verification were consistently followed.
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and trusted their care workers, with some receiving a service from the agency for over ten years.
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2019-08-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-08-29
- Finding
  - Meeting people's communication needs
  - Published: 2019-08-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2019-08-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-08-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-08-29
- Finding
  - Continuous learning and improving care
  - Published: 2019-08-29
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-08-29
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2019-08-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-08-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-08-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1511884671

HomeCare Compass is an independent guide and is not affiliated with the CQC.