# Blue Arrow Care Limited

Blue Arrow Care Limited is a CQC-regulated home-care agency in Kingston Upon Thames.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 04/03/2023

## Practical info

- Postcode: KT2 6SR
- Registered manager: Towler-Challis, Lucy
- Local authority: Kingston upon Thames
- Region: London
- City: Kingston Upon Thames
- Last CQC check: 10/Jul/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-04
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-04
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-04
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-03-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-04

### Other

- Finding
  - Evidence: Well-established governance and audit systems including monthly complaints audits and spot checks on staff.
  - Published: 2023-03-04
- Finding
  - Evidence: A manager received British Sign Language training to support communication with people using BSL.
  - Published: 2023-03-04
- Finding
  - Evidence: Provider offered bereavement support to families and staff following the death of a person in their care.
  - Published: 2023-03-04
- Finding
  - Evidence: Person-centred, detailed and up-to-date care plans including end of life wishes, cultural and spiritual needs.
  - Published: 2023-03-04
- Finding
  - Evidence: Robust pre-employment checks including DBS, identity, references and right to work.
  - Published: 2023-03-04
- Finding
  - Evidence: Comprehensive safeguarding policies and whistle-blowing procedures in place; staff demonstrated clear knowledge of reporting responsibilities.
  - Published: 2023-03-04
- Finding
  - Evidence: Regular individual supervision, team meetings and annual appraisals provided to all staff.
  - Published: 2023-03-04

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-04
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2023-03-04
- Finding
  - End of life care and support
  - Published: 2023-03-04
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-04
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
  - Published: 2023-03-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-04
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-04
- Finding
  - Using medicines safely
  - Published: 2023-03-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-04
- Finding
  - Staffing and recruitment
  - Published: 2023-03-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-04
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2023-03-04
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-04
- Finding
  - Planning and promoting person-centred, high-quality care and support; duty of candour
  - Published: 2023-03-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-15027862021

HomeCare Compass is an independent guide and is not affiliated with the CQC.