# Nation Care Agency

*Operated by Nation Care Agency Ltd.*

Nation Care Agency is a CQC-regulated home-care agency in Brentford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: TW8 8HR
- Registered manager: Abdi, Khadra
- Local authority: Hounslow
- Region: London
- City: Brentford
- Last CQC check: 16/Dec/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-25

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-25
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-25

### Other

- Finding
  - Evidence: Care plans included information on people's religious, cultural preferences and preferred language.
  - Published: 2023-03-25
- Finding
  - Evidence: People were supported to access relevant external organisations and healthcare professionals including GPs, district nurses and physiotherapists.
  - Published: 2023-03-25
- Finding
  - Evidence: Care workers demonstrated understanding of safeguarding principles and MCA.
  - Published: 2023-03-25
- Finding
  - Evidence: Supervision records indicated supervisions had taken place as required, including one-to-one meetings, appraisals, spot checks and group supervisions.
  - Published: 2023-03-25
- Finding
  - Evidence: Provider worked in partnership with the local authority and maintained regular meetings to discuss service improvements.
  - Published: 2023-03-25
- Finding
  - Evidence: Care workers had access to appropriate PPE including gloves and face masks, confirmed by people and relatives.
  - Published: 2023-03-25
- Finding
  - Evidence: Safe recruitment process in place with full employment history, two references and criminal record checks for new staff.
  - Published: 2023-03-25
- **record_keeping** _(moderate)_
  - Evidence: The provider informed us they supported eight people with their medicines, but the local authority confirmed that at the time of the inspection there were 22 people being supported.
  - Published: 2023-03-25

### responsive

- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-03-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-25
- Finding
  - End of life care and support
  - Published: 2023-03-25
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-03-25
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-25

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-25
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-25
- Finding
  - Staffing and recruitment
  - Published: 2023-03-25
- Finding
  - Using medicines safely
  - Published: 2023-03-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-25

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-25
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-25
- Finding
  - Continuous learning and improving care; quality assurance processes
  - Published: 2023-03-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-150055480

HomeCare Compass is an independent guide and is not affiliated with the CQC.