# Unique Personnel (UK) Limited

*Operated by Unique Personnel (U.K.) Limited.*

Unique Personnel (UK) Limited is a CQC-regulated home-care agency in Sidcup.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Inadequate |

Rating published: 11/05/2023

## Practical info

- Postcode: DA15 8PW
- Registered manager: Arayki, Theodore
- Local authority: Bexley
- Region: London
- City: Sidcup
- Last CQC check: 11/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-09-26

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-09-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-26
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-26

### Other

- Finding
  - Evidence: People were supported to access a range of health and social care services when needed, with care plans containing relevant healthcare professional contacts.
  - Published: 2023-09-26
- Finding
  - Evidence: Recruitment files were organised and contained DBS checks, identification, employment histories and references.
  - Published: 2023-09-26
- Finding
  - Evidence: Staff received induction and Care Certificate training and felt supported by the registered manager in their day-to-day roles.
  - Published: 2023-09-26
- Finding
  - Evidence: Infection control practices were good; staff consistently wore PPE including masks, gloves and aprons and completed infection control training.
  - Published: 2023-09-26
- Finding
  - Evidence: Staff treated people with kindness and feedback from people and relatives was largely positive about direct care staff.
  - Published: 2023-09-26
- **staffing_levels** _(moderate)_
  - Evidence: 13% of double handed care call had less than 15 minutes overlap between care workers, including 8% which had no overlap.
  - Published: 2023-09-26
- **record_keeping** _(moderate)_
  - Evidence: There were no body maps in place to guide staff on where the patch needed to be applied ensuring rotation of the patch site in line with guidance and best practice.
  - Published: 2023-09-26
- **incident_learning** _(moderate)_
  - Evidence: The provider did not ensure lessons were learned when things went wrong and did not have robust systems in place to ensure reported safety concerns were addressed.
  - Published: 2023-09-26
- **person_centred_care** _(moderate)_
  - Evidence: Care plans and records had limited information about people's personal histories, lifestyles, preference, and independence.
  - Published: 2023-09-26
- **end_of_life_care** _(moderate)_
  - Evidence: Care plans and records did not include information regarding people's end of life care, wishes and preferences.
  - Published: 2023-09-26

### responsive

- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-09-26
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-26
- Finding
  - End of life care and support
  - Published: 2023-09-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-09-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-09-26
- Finding
  - Staffing and recruitment
  - Published: 2023-09-26
- Finding
  - Using medicines safely
  - Published: 2023-09-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-26

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-09-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-26
- Finding
  - Continuous learning and improving care; duty of candour; roles and regulatory requirements
  - Published: 2023-09-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-14929648165

HomeCare Compass is an independent guide and is not affiliated with the CQC.