# Daryel Care

*Operated by Kaamil Education Ltd.*

Daryel Care is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 02/02/2023

## Practical info

- Postcode: N7 7PH
- Registered manager: Musa, Saleh
- Local authority: Islington
- Region: London
- City: London
- Last CQC check: 02/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open and positive culture; staff and the registered manager demonstrated commitment to person-centred care.
  - Published: 2023-02-02
- Finding
  - Evidence: The service worked in partnership with healthcare professionals including social workers, GPs and district nurses.
  - Published: 2023-02-02
- Finding
  - Evidence: The service worked within the principles of the Mental Capacity Act and in people's best interests.
  - Published: 2023-02-02
- Finding
  - Evidence: Pre-employment checks including DBS and references were completed, protecting people from unsuitable staff.
  - Published: 2023-02-02
- Finding
  - Evidence: Accidents and incidents were recorded, investigated and analysed to prevent reoccurrences.
  - Published: 2023-02-02
- Finding
  - Evidence: Complaints were investigated and responded to promptly, with trends reviewed for learning and improvement.
  - Published: 2023-02-02
- Finding
  - Evidence: Care plans were person-centred and staff knew people well, supporting individual needs and preferences.
  - Published: 2023-02-02
- Finding
  - Evidence: Medicines were managed safely; MARs checked monthly by the registered manager to identify and address errors.
  - Published: 2023-02-02
- **infection_control** _(minor)_
  - Evidence: Some people told us care staff did not always wear personal protective equipment...he doesn't wear a mask or apron.
  - Published: 2023-02-02
- **governance** _(moderate)_
  - Evidence: Audits were not always robust as they did not identify issues we found during the inspection.
  - Published: 2023-02-02
- **governance** _(moderate)_
  - Evidence: The provider did not have an electronic system in place to monitor staffing levels and timekeeping at the time of the inspection.
  - Published: 2023-02-02
- **staffing_levels** _(moderate)_
  - Evidence: The afternoon visit can be either 4:00 or 4:30...weekends are definitely not so reliable...I have had twice where they didn't show up at all.
  - Published: 2023-02-02

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-02
- Finding
  - Supporting people to avoid social isolation and maintain relationships
  - Published: 2023-02-02
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-02
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-02-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-02
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-02
- Finding
  - Using medicines safely
  - Published: 2023-02-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-02
- Finding
  - Staffing and recruitment
  - Published: 2023-02-02

### well_led

- Finding
  - Engaging people, staff and working in partnership with others
  - Published: 2023-02-02
- Finding
  - Duty of candour
  - Published: 2023-02-02
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2023-02-02
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2023-02-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1492410415

HomeCare Compass is an independent guide and is not affiliated with the CQC.