# Be Happy Support Registered Office

*Operated by Be Happy Support Limited.*

Be Happy Support Registered Office is a CQC-regulated home-care agency in Telford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/04/2023

## Practical info

- Postcode: TF3 4NT
- Registered manager: Agyemang, Kwabena
- Local authority: Telford and Wrekin
- Region: West Midlands
- City: Telford
- Last CQC check: 21/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Accidents and incidents were reviewed regularly to identify trends and reduce risk of recurrence.
  - Published: 2023-04-21
- Finding
  - Evidence: Staff completed the Care Certificate and received thorough induction including shadowing experienced colleagues.
  - Published: 2023-04-21
- Finding
  - Evidence: Open and inclusive culture with staff feeling engaged, supported and valued by the registered manager.
  - Published: 2023-04-21
- Finding
  - Evidence: Robust quality monitoring systems including audits, competency checks and regular care reviews.
  - Published: 2023-04-21
- Finding
  - Evidence: Strong partnership working with health and social care professionals including GPs, district nurses and social workers.
  - Published: 2023-04-21
- Finding
  - Evidence: Care plans were person-centred, detailing goals, preferences, religious beliefs and communication needs.
  - Published: 2023-04-21
- Finding
  - Evidence: Effective safeguarding systems in place; staff trained to recognise and report abuse and felt confident to speak up.
  - Published: 2023-04-21
- Finding
  - Evidence: Staff were introduced to people and families before starting work, with shadow shifts to build familiarity and trust.
  - Published: 2023-04-21
- Finding
  - Evidence: People's relatives consistently praised staff, with one stating 'There should be more care companies like this one. They go above and beyond.'
  - Published: 2023-04-21
- **medication_management** _(minor)_
  - Evidence: We found handwritten entries had not always been confirmed with two staff signatures. This would help to reduce the risk of errors.
  - Published: 2023-04-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-14909057191

HomeCare Compass is an independent guide and is not affiliated with the CQC.