# Warwickshire Reablement Service

*Operated by Warwickshire County Council.*

Warwickshire Reablement Service is a CQC-regulated home-care agency in Bedworth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/07/2019

## Practical info

- Postcode: CV12 8LL
- Registered manager: Chester, Lucille
- Local authority: Warwickshire
- Region: West Midlands
- City: Bedworth
- Last CQC check: 16/Apr/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-07-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-07-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-07-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-07-12
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2019-07-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-07-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-07-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-07-12

### Other

- Finding
  - Evidence: Complaints were investigated and responded to in writing with a 'learning from complaints' process in place
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager was visible, approachable, and led a culture of openness and staff involvement
  - Published: 2020-01-29
- Finding
  - Evidence: 100% of people surveyed reported being very satisfied or satisfied with the service
  - Published: 2020-01-29
- Finding
  - Evidence: 99.8% of people achieved one or more agreed reablement outcomes in the most recent period
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were personalised, outcome-focused, and reviewed fortnightly to reflect changing needs
  - Published: 2020-01-29
- Finding
  - Evidence: Regular supervision, appraisals, and annual observed care delivery ensured ongoing competency
  - Published: 2020-01-29
- Finding
  - Evidence: Staff induction included Care Certificate assessment, shadowing, and 12-week sign-off by senior staff
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing with consistent small teams; flexible cross-team cover ensured continuity
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines were administered by trained and competency-assessed staff with accurate MAR sheet completion
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe with staff; safeguarding training was effective and staff understood their responsibilities to report concerns
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2019-07-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-07-12
- Finding
  - Meeting people's communication needs
  - Published: 2019-07-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2019-07-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-07-12
- Finding
  - Preventing and controlling infection
  - Published: 2019-07-12
- Finding
  - Using medicines safely
  - Published: 2019-07-12
- Finding
  - Staffing and recruitment
  - Published: 2019-07-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-07-12
- Finding
  - Continuous learning and improving care
  - Published: 2019-07-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-07-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-07-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-149060186

HomeCare Compass is an independent guide and is not affiliated with the CQC.