# Turning Point - Bradford

*Operated by Turning Point.*

Turning Point - Bradford is a CQC-regulated home-care agency in Bradford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/02/2024

## Practical info

- Postcode: BD1 4HR
- Registered manager: Prendergast, Elizabeth
- Local authority: Bradford
- Region: Yorkshire & Humberside
- City: Bradford
- Last CQC check: 13/Feb/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: A range of audits and quality checks were undertaken with good registered manager oversight.
  - Published: 2024-02-13
- Finding
  - Evidence: Staff received regular supervisions, annual appraisals, and felt engaged with management.
  - Published: 2024-02-13
- Finding
  - Evidence: People were involved in service decisions, including through a 'People's Parliament' forum.
  - Published: 2024-02-13
- Finding
  - Evidence: The service worked effectively with multidisciplinary teams and had commissioned 24-hour telemedicine support.
  - Published: 2024-02-13
- Finding
  - Evidence: Incidents were clearly recorded, investigated, and analysed with actions to prevent recurrence.
  - Published: 2024-02-13
- Finding
  - Evidence: Relatives and people using the service gave very positive feedback about staff and management.
  - Published: 2024-02-13
- Finding
  - Evidence: Positive risk-taking was supported, enabling people to access the community and pursue their goals.
  - Published: 2024-02-13
- Finding
  - Evidence: Staffing levels were sufficient, with staff knowledgeable about individuals and trained in bespoke communication methods.
  - Published: 2024-02-13
- Finding
  - Evidence: Medicines were managed safely with clear protocols and well-completed medication administration records.
  - Published: 2024-02-13
- Finding
  - Evidence: People were protected from abuse and avoidable harm with robust safeguarding processes and well-documented investigations.
  - Published: 2024-02-13
- **record_keeping** _(minor)_
  - Evidence: Overall, the quality of record keeping was good, although this differed depending on individual supported living setting.
  - Published: 2024-02-13
- **care_planning** _(minor)_
  - Evidence: Whilst the required risk assessments were in place, there was some inconsistencies in the quality and detail of these assessments, depending on the supported living setting.
  - Published: 2024-02-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1488272345

HomeCare Compass is an independent guide and is not affiliated with the CQC.