# Indpendent Lifestyles Support Agency

*Operated by Independent Lifestyles Support Services LLP.*

Indpendent Lifestyles Support Agency is a CQC-regulated home-care agency in Lancing.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/03/2023

## Practical info

- Postcode: BN15 8AF
- Registered manager: Murrell, Adele
- Local authority: West Sussex
- Region: South East
- City: Lancing
- Last CQC check: 09/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider worked in partnership with health, social care, housing and funding authorities
  - Published: 2025-12-12
- Finding
  - Evidence: Governance and audit processes provided management oversight of safety, staffing and service quality
  - Published: 2025-12-12
- Finding
  - Evidence: Responsive complaints process; people felt able to raise concerns with managers
  - Published: 2025-12-12
- Finding
  - Evidence: Strong culture of respect, dignity and treating people as equals in their own homes
  - Published: 2025-12-12
- Finding
  - Evidence: Staff were well trained, supported and proud of their roles; managers were open to further staff development
  - Published: 2025-12-12
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed, and reflected people's needs, preferences and goals
  - Published: 2025-12-12
- Finding
  - Evidence: Medicines policies, training and competency assessments were in place; people encouraged to self-manage where able
  - Published: 2025-12-12
- Finding
  - Evidence: Risk assessments were specific and individual; people were involved in decisions about how risks were managed
  - Published: 2025-12-12
- Finding
  - Evidence: Staff were trained in safeguarding, understood their responsibilities, and concerns were investigated and followed up appropriately
  - Published: 2025-12-12
- Finding
  - Evidence: People were supported to live independently and make meaningful lifestyle choices in the community
  - Published: 2025-12-12
- **consent_capacity** _(moderate)_
  - Evidence: Some people had consent forms in their care plans when they lacked mental capacity to give informed consent. Managers took immediate action to review the use of consent forms.
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-14855138712

HomeCare Compass is an independent guide and is not affiliated with the CQC.