# Gold Care Services Ltd

Gold Care Services Ltd is a CQC-regulated home-care agency in Caterham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/08/2023

## Practical info

- Postcode: CR3 5UJ
- Registered manager: Watson, Imari
- Local authority: Surrey
- Region: South East
- City: Caterham
- Last CQC check: 15/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-04

### effective

- Finding
  - Staff working with other agencies; supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-03-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-04
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-04

### Other

- Finding
  - Evidence: The duty of candour policy was followed and appropriate notifications made to CQC and relevant professionals after incidents.
  - Published: 2025-12-12
- Finding
  - Evidence: Incident and accident reviews were conducted by the registered manager to identify trends and prevent recurrence, demonstrating a learning culture.
  - Published: 2025-12-12
- Finding
  - Evidence: Strong partnership working with external professionals, including OT and SaLT, contributed to individualised, high-quality support.
  - Published: 2025-12-12
- Finding
  - Evidence: Continuous improvement plans were implemented and regular staff and resident meetings fostered open, inclusive communication.
  - Published: 2025-12-12
- Finding
  - Evidence: A positive, person-centred culture had been embedded, with people more independent, happier, and actively involved in decisions about their care.
  - Published: 2025-12-12
- Finding
  - Evidence: Safeguarding protocols were in place and staff were knowledgeable about reporting concerns; the service worked collaboratively with the local authority on safeguarding matters.
  - Published: 2025-12-12
- Finding
  - Evidence: Staffing levels were maintained via a dependency tool ensuring 1-2-1 hours were covered; safe recruitment procedures including DBS checks were followed.
  - Published: 2025-12-12
- Finding
  - Evidence: Medicines were administered correctly with completed MARs, safe storage, regular audits and competency checks for all staff.
  - Published: 2025-12-12
- Finding
  - Evidence: People and relatives reported feeling safe and well supported, with individualised risk management including creative solutions such as edible sensory gardens.
  - Published: 2025-12-12
- Finding
  - Evidence: Robust recruitment process including DBS, references and interviews.
  - Published: 2022-03-04
- Finding
  - Evidence: Registered manager and general manager worked closely with local authority and health professionals to drive improvement.
  - Published: 2022-03-04
- Finding
  - Evidence: Care plans included person-centred preferences and communication needs (including pictorial aids).
  - Published: 2022-03-04

### responsive

- Finding
  - End of life care and support
  - Published: 2022-03-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-04
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; activities
  - Published: 2022-03-04
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-03-04

### safe

- Finding
  - Staffing and recruitment
  - Published: 2022-03-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-04
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely; Preventing and controlling infection; Learning lessons when things go wrong
  - Published: 2022-03-04

### well_led

- Finding
  - Duty of candour; working in partnership with others
  - Published: 2022-03-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; engaging people, public and staff
  - Published: 2022-03-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-03-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-148457965

HomeCare Compass is an independent guide and is not affiliated with the CQC.