# NSF Health

*Operated by NSF Health Ltd..*

NSF Health is a CQC-regulated home-care agency in Tewkesbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 02/09/2023

## Practical info

- Postcode: GL20 8SD
- Registered manager: Madziya, Nomazulu
- Local authority: Gloucestershire
- Region: South West
- City: Tewkesbury
- Last CQC check: 02/Sep/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-09-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-02
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-09-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-02

### Other

- Finding
  - Evidence: Effective partnership working with community healthcare professionals and the local authority.
  - Published: 2023-09-02
- Finding
  - Evidence: Provider developed cultural awareness and intercultural skills training for overseas staff.
  - Published: 2023-09-02
- Finding
  - Evidence: Provider no longer in breach of Regulation 17 (records/governance) or Regulation 18 (CQC notifications).
  - Published: 2023-09-02
- Finding
  - Evidence: Care plans were generally detailed, personalised, and regularly reviewed.
  - Published: 2023-09-02
- Finding
  - Evidence: Staff were suitably recruited, inducted, trained, and supported through supervision and spot checks.
  - Published: 2023-09-02
- Finding
  - Evidence: People felt safe with staff; safeguarding systems and reporting processes were effective.
  - Published: 2023-09-02
- Finding
  - Evidence: Staff showed good awareness of people's individual needs, risks, and protected characteristics.
  - Published: 2023-09-02
- Finding
  - Evidence: Medicines management improved since last inspection; no longer in breach of Regulation 12.
  - Published: 2023-09-02

### responsive

- Finding
  - End of life care and support
  - Published: 2023-09-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-02
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-02
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-02
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-02
- Finding
  - Staffing and recruitment
  - Published: 2023-09-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-02
- Finding
  - Using medicines safely
  - Published: 2023-09-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-02
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-09-02
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2023-09-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-14815195142

HomeCare Compass is an independent guide and is not affiliated with the CQC.