# Care 4 U Care Limited

*Operated by Care 4U Care Limited.*

Care 4 U Care Limited is a CQC-regulated home-care agency in Rotherham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 29/01/2026

## Practical info

- Postcode: S63 6PY
- Registered manager: Jackson, Florence
- Local authority: Rotherham
- Region: Yorkshire & Humberside
- City: Rotherham
- Last CQC check: 14/Apr/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The provider responded promptly after the inspection, committing to implement quality audits.
  - Published: 2023-10-03
- Finding
  - Evidence: The provider worked in close partnership with health and social care professionals.
  - Published: 2023-10-03
- Finding
  - Evidence: Infection prevention and control protocols were in place and PPE was used appropriately.
  - Published: 2023-10-03
- Finding
  - Evidence: Staff received regular supervision, attended staff meetings, and felt supported by management.
  - Published: 2023-10-03
- Finding
  - Evidence: A positive, person-centred culture was in place; people were included in decisions about their care.
  - Published: 2023-10-03
- Finding
  - Evidence: Risks were assessed and support plans were tailored to each individual, with information communicated to staff.
  - Published: 2023-10-03
- Finding
  - Evidence: Staff were recruited safely with appropriate pre-employment checks and there were enough staff to support people.
  - Published: 2023-10-03
- Finding
  - Evidence: People felt very safe and were happy with the care provided; relatives expressed confidence in staff and the registered manager.
  - Published: 2023-10-03
- **record_keeping** _(moderate)_
  - Evidence: There were no governance systems to ensure medicines, call times, risk management and care planning checks were taking place.
  - Published: 2023-10-03
- **incident_learning** _(critical)_
  - Evidence: The registered manager was not up to date with their responsibilities under the duty of candour. In addition, they were not aware of the requirement to notify CQC of various incidents.
  - Published: 2023-10-03
- **missed_or_late_visits** _(moderate)_
  - Evidence: The provider had no system to monitor calls. They were reliant on people or relative's telling them there had been missed or late calls.
  - Published: 2023-10-03
- **staff_training** _(moderate)_
  - Evidence: There was no effective system to identify when staff required up to date training or to show the level of compliance with training.
  - Published: 2023-10-03
- **medication_management** _(moderate)_
  - Evidence: Staff had not received up to date medicines training or had an assessment of competency. There were no audits taking place of medicines to ensure they were being administered safely.
  - Published: 2023-10-03
- **governance** _(critical)_
  - Evidence: Systems had not been established to assess, monitor and improve the safety and quality of the service. This was a breach of regulation 17(1) of the Health and Social Care Act 2008.
  - Published: 2023-10-03
- Finding
  - Evidence: Management team approachable and responsive, available outside office hours
  - Published: 2021-10-30
- Finding
  - Evidence: Improvement from Requires Improvement to Good in well-led since August 2015 inspection
  - Published: 2021-10-30
- Finding
  - Evidence: Accessible complaints process with concerns addressed promptly and to people's satisfaction
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care plans reflecting individual choices, preferences and current needs
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular training in mandatory subjects including safeguarding, moving and handling and dementia awareness
  - Published: 2021-10-30
- Finding
  - Evidence: Effective medicines management with MAR records and competency checks for staff administering medication
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive risk assessments in place covering environmental, mobility and medication risks
  - Published: 2021-10-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-10-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-03
- Finding
  - Systems and processes to safeguard people; Learning lessons when things go wrong
  - Published: 2023-10-03
- Finding
  - Staffing and recruitment
  - Published: 2023-10-03
- Finding
  - Using medicines safely
  - Published: 2023-10-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-10-03
- Finding
  - Engaging and involving people, public and staff
  - Published: 2023-10-03
- Finding
  - Promoting a positive, person-centred and inclusive culture
  - Published: 2023-10-03
- Finding
  - Duty of candour, regulatory requirements and governance oversight
  - Published: 2023-10-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-148089089

HomeCare Compass is an independent guide and is not affiliated with the CQC.