# Woodlands Home for Older People

*Operated by Lancashire County Council.*

Woodlands Home for Older People is a CQC-regulated home-care agency in Accrington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/04/2022

## Practical info

- Postcode: BB5 5RW
- Registered manager: Lone, Gina
- Local authority: Lancashire
- Region: North West
- City: Accrington
- Last CQC check: 26/Apr/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2022-04-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-26
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-04-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-26
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-26

### Other

- Finding
  - Evidence: Strong working relationships with external healthcare professionals ensured consistent, coordinated care.
  - Published: 2022-04-26
- Finding
  - Evidence: People's diverse needs including culture, religion and diet were documented and met in practice.
  - Published: 2022-04-26
- Finding
  - Evidence: Provider had robust quality monitoring systems including audits, action plans and senior operations manager oversight.
  - Published: 2022-04-26
- Finding
  - Evidence: Registered manager was visible, approachable and responded immediately to inspection findings.
  - Published: 2022-04-26
- Finding
  - Evidence: Staff received induction, mandatory training, supervision and annual appraisals supporting competency.
  - Published: 2022-04-26
- Finding
  - Evidence: Medicines were stored, managed and recorded safely with appropriate protocols for as-needed medicines.
  - Published: 2022-04-26
- Finding
  - Evidence: People felt safe and were happy with the care received; sufficient staffing levels were maintained and increased since last inspection.
  - Published: 2022-04-26
- **consent_capacity** _(minor)_
  - Evidence: there was limited information in people's care files about why the DoLS application had been made and how people should be supported in the least restrictive way
  - Published: 2022-04-26
- **incident_learning** _(moderate)_
  - Evidence: Accidents and incidents had been recorded and entered onto electronic databases; however, an analysis had not been undertaken to identify any patterns or trends.
  - Published: 2022-04-26
- **record_keeping** _(minor)_
  - Evidence: there was a gap in one staff member's employment and the other staff's full employment history was not available
  - Published: 2022-04-26
- **record_keeping** _(moderate)_
  - Evidence: one person had experienced a fall, but their risk assessment indicated no falls
  - Published: 2022-04-26
- **infection_control** _(moderate)_
  - Evidence: not all staff were wearing face masks appropriately and robust arrangements had not been made to separate people from a person who was self-isolating following a positive test for coronavirus
  - Published: 2022-04-26

### safe

- Finding
  - Using medicines safely
  - Published: 2022-04-26
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-26
- Finding
  - Staffing and recruitment
  - Published: 2022-04-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-26
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-26

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-04-26
- Finding
  - Engaging and involving people using the service; promoting a positive, person-centred culture
  - Published: 2022-04-26
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-04-26
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-26
- Finding
  - Engaging and involving people, the public and staff; working in partnership with others
  - Published: 2021-10-30
- Finding
  - Planning and promoting person-centred, high-quality care; duty of candour
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-147345564

HomeCare Compass is an independent guide and is not affiliated with the CQC.