# Bowgreave Rise Home for Older People

*Operated by Lancashire County Council.*

Bowgreave Rise Home for Older People is a CQC-regulated home-care agency in Garstang.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/02/2019

## Practical info

- Postcode: PR3 1YD
- Registered manager: Maun, Jill
- Local authority: Lancashire
- Region: North West
- City: Garstang
- Last CQC check: 21/Feb/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement of people and relatives in care planning
  - Published: 2020-01-29
- Finding
  - Dignity, respect and person-centred interactions
  - Published: 2020-01-29

### effective

- Finding
  - Nutrition, hydration and healthcare access
  - Published: 2020-01-29
- Finding
  - MCA and DoLS understanding and application
  - Published: 2020-01-29
- Finding
  - Staff training and induction
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Staff felt supported, valued and engaged through regular supervisions, appraisals and staff meetings.
  - Published: 2021-10-30
- Finding
  - Evidence: Multi-disciplinary partnership working with GPs, district nurses, falls team and dietitians.
  - Published: 2021-10-30
- Finding
  - Evidence: End of life wishes were recorded and staff committed to respecting people's wishes.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong community engagement including 'Cards for Kindness' scheme and external activities for residents.
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager actively sought feedback via surveys and residents' meetings and acted on findings.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust audit programme covering accidents, incidents, environment, care records, medicines and infection control.
  - Published: 2021-10-30
- Finding
  - Evidence: People and relatives were involved in care planning and reviews, with care adjusted to meet changing needs.
  - Published: 2021-10-30
- Finding
  - Evidence: Warm, compassionate interactions between staff and residents observed throughout the inspection.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines were managed safely with secure storage and regular staff training in administration.
  - Published: 2021-10-30
- Finding
  - Evidence: People told us they felt safe and staff demonstrated good knowledge of safeguarding procedures.
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: In one file we noted two references had been obtained, but there was no reference from the staff members previous employer... the verbal reference had not been documented within the staff file.
  - Published: 2021-10-30
- **staff_training** _(minor)_
  - Evidence: We viewed a training matrix and saw this contained some gaps as not all staff had attended the required training.
  - Published: 2021-10-30
- **staffing_levels** _(minor)_
  - Evidence: Two staff we spoke with said they felt there were times when they were busy and one of the staff members commented they had felt on occasion they had to prioritise who they responded to.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment procedures including pre-employment checks
  - Published: 2020-01-29

### responsive

- Finding
  - Activities and engagement
  - Published: 2020-01-29
- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Pre-admission assessment and care planning
  - Published: 2020-01-29

### safe

- Finding
  - Risk assessments and accident recording
  - Published: 2020-01-29
- Finding
  - Recruitment processes
  - Published: 2020-01-29
- Finding
  - Safeguarding and abuse reporting
  - Published: 2020-01-29
- Finding
  - Medicines management
  - Published: 2020-01-29
- Finding
  - Staffing levels and dependency tool adequacy
  - Published: 2020-01-29

### well_led

- Finding
  - Feedback systems and continuous improvement
  - Published: 2020-01-29
- Finding
  - Staff culture and management support
  - Published: 2020-01-29
- Finding
  - Quality auditing and governance oversight
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-147345328

HomeCare Compass is an independent guide and is not affiliated with the CQC.