# Avalon Teesside Services

*Operated by Avalon Group (Social Care).*

Avalon Teesside Services is a CQC-regulated home-care agency in Stockton On Tees.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/03/2024

## Practical info

- Postcode: TS18 3TX
- Registered manager: Sayers, Amanda
- Local authority: Stockton-on-Tees
- Region: North East
- City: Stockton On Tees
- Last CQC check: 07/Mar/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff felt supported, empowered to raise concerns and make suggestions for improvement
  - Published: 2024-03-07
- Finding
  - Evidence: Registered manager understood duty of candour and submitted statutory notifications in a timely way
  - Published: 2024-03-07
- Finding
  - Evidence: Strong quality assurance process with regular audits, spot checks, surveys and stakeholder engagement
  - Published: 2024-03-07
- Finding
  - Evidence: Safe recruitment procedures including all appropriate pre-employment checks
  - Published: 2024-03-07
- Finding
  - Evidence: Effective risk assessment and incident review systems with identified learning
  - Published: 2024-03-07
- Finding
  - Evidence: Medicines safely administered by trained and competent staff with regular audits and checks
  - Published: 2024-03-07
- Finding
  - Evidence: Relatives described staff as 'kind', 'caring' and 'helpful', with consistent staffing teams arriving on time
  - Published: 2024-03-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-03-07
- Finding
  - Using medicines safely
  - Published: 2024-03-07
- Finding
  - Staffing and recruitment
  - Published: 2024-03-07
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-03-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-03-07

### well_led

- Finding
  - Engaging and involving people, the public and staff; Continuous learning and improving care; Working in partnership
  - Published: 2024-03-07
- Finding
  - How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles
  - Published: 2024-03-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-03-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-147108206

HomeCare Compass is an independent guide and is not affiliated with the CQC.