# E2E Homecare

*Operated by E2E Homecare Ltd.*

E2E Homecare is a CQC-regulated home-care agency in Gateshead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Good |

Rating published: 05/04/2024

## Practical info

- Postcode: NE10 0JP
- Registered manager: Tendai, Lynette
- Local authority: Gateshead
- Region: North East
- City: Gateshead
- Last CQC check: 24/Oct/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-04-05
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-04-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-04-05

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-04-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-04-05
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-04-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-04-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-04-05

### Other

- Finding
  - Evidence: Some people and relatives were complimentary: 'The carers who come to assist have been brilliant, we could not ask for better.'
  - Published: 2024-04-05
- Finding
  - Evidence: Support was personalised and based on assessed needs; people were supported to have maximum choice and control.
  - Published: 2024-04-05
- Finding
  - Evidence: Most people and relatives described the registered manager as flexible and approachable.
  - Published: 2024-04-05
- Finding
  - Evidence: Staff worked in partnership with external professionals such as GPs and District Nurses to ensure timely care.
  - Published: 2024-04-05
- Finding
  - Evidence: People's end of life decisions were respected, with care plans containing details of end of life considerations.
  - Published: 2024-04-05
- Finding
  - Evidence: Effective infection prevention and control systems in place; staff wore PPE and followed good practices.
  - Published: 2024-04-05
- Finding
  - Evidence: Safeguarding systems were in place; concerns were reported and actioned, and most people felt safe with staff.
  - Published: 2024-04-05

### responsive

- Finding
  - End of life care and support
  - Published: 2024-04-05
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-04-05
- Finding
  - Meeting people's communication needs
  - Published: 2024-04-05
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2024-04-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-04-05

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-04-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-04-05
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-04-05
- Finding
  - Using medicines safely
  - Published: 2024-04-05
- Finding
  - Staffing and recruitment
  - Published: 2024-04-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-04-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-04-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-04-05
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-04-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-04-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-14691314394

HomeCare Compass is an independent guide and is not affiliated with the CQC.