# Vibrant Homecare Maidstone

*Operated by Faseha Healthcare Recruitment Ltd.*

Vibrant Homecare Maidstone is a CQC-regulated home-care agency in Maidstone.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 11/11/2023

## Practical info

- Postcode: ME15 6LP
- Registered manager: Faseha, Anthony
- Local authority: Kent
- Region: South East
- City: Maidstone
- Last CQC check: 11/Nov/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-12-12
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-12-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-12-12

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-12-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-12-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-12-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-12-12

### Other

- Finding
  - Evidence: Staff felt supported by management and able to raise concerns without fear.
  - Published: 2023-12-12
- Finding
  - Evidence: Recruitment processes included DBS checks to promote safety.
  - Published: 2023-12-12
- Finding
  - Evidence: Staff used technology (mobile phones) to access care plans and record daily notes.
  - Published: 2023-12-12
- Finding
  - Evidence: Good partnership working with external agencies such as GPs, district nurses and occupational therapists.
  - Published: 2023-12-12
- Finding
  - Evidence: Effective incident and accident auditing with oversight of trends and patterns.
  - Published: 2023-12-12
- Finding
  - Evidence: Staff completed safeguarding training and could demonstrate understanding of how to raise concerns.
  - Published: 2023-12-12
- Finding
  - Evidence: People and relatives consistently described staff as caring, respectful and supportive.
  - Published: 2023-12-12
- **complaints_handling** _(minor)_
  - Evidence: One person told us, 'Yes I have had to make a complaint, but it falls on deaf ears.'
  - Published: 2023-12-12

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-12
- Finding
  - Meeting people's communication needs
  - Published: 2023-12-12
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-12-12
- Finding
  - Planning personalised care to ensure people have choice and control; End of life care and support
  - Published: 2023-12-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-12
- Finding
  - Staffing and recruitment
  - Published: 2023-12-12
- Finding
  - Using medicines safely
  - Published: 2023-12-12

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-12-12
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-14622716166

HomeCare Compass is an independent guide and is not affiliated with the CQC.