# Paradise Independent Living

*Operated by Paradise Independent Living Limited.*

Paradise Independent Living is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/03/2022

## Practical info

- Postcode: N18 2RS
- Registered manager: Da Silva, Loy
- Local authority: Enfield
- Region: London
- City: London
- Last CQC check: 16/Mar/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-03-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-16
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-16

### Other

- Finding
  - Evidence: Strong partnership working with GPs, community rehabilitation teams and specialist services
  - Published: 2022-03-16
- Finding
  - Evidence: Open, inclusive culture with positive feedback from people, relatives, staff and professionals
  - Published: 2022-03-16
- Finding
  - Evidence: Effective quality assurance systems, regular audits and monthly management reports
  - Published: 2022-03-16
- Finding
  - Evidence: Specialist training around acquired brain injuries and Headway accreditation maintained
  - Published: 2022-03-16
- Finding
  - Evidence: Compliant with the Mental Capacity Act with documented capacity assessments and best interest decisions
  - Published: 2022-03-16
- Finding
  - Evidence: Sufficient staffing levels with safe recruitment practices including personality testing
  - Published: 2022-03-16
- Finding
  - Evidence: Comprehensive, person-centred risk assessments covering mobility, swallowing, COVID-19 and behaviour
  - Published: 2022-03-16
- Finding
  - Evidence: Improvements made around safe management of medicines, with PRN protocols and best interest assessments for covert medicines in place
  - Published: 2022-03-16
- **medication_management** _(minor)_
  - Evidence: we found the service did not record the date when certain medicines were opened, such as medicines in liquid form, which may have a shortened shelf-life once opened.
  - Published: 2022-03-16

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-03-16
- Finding
  - Staffing and recruitment
  - Published: 2022-03-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-03-16
- Finding
  - Using medicines safely
  - Published: 2022-03-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-03-16
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-03-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-03-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-145946364

HomeCare Compass is an independent guide and is not affiliated with the CQC.