# Domiciliary Services

*Operated by PLUS (Providence Linc United Services).*

Domiciliary Services is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 07/05/2022

## Practical info

- Postcode: SE13 5BD
- Registered manager: Gilham, Hayley
- Local authority: Lewisham
- Region: London
- City: London
- Last CQC check: 07/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-14

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-05-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-14
- Finding
  - Staff support, training, skills and experience
  - Published: 2022-05-14
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-14
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-05-14

### Other

- Finding
  - Evidence: Staff received supervision and annual appraisals
  - Published: 2022-05-14
- Finding
  - Evidence: End of life policy in place with relatives involved in discussions about wishes
  - Published: 2022-05-14
- Finding
  - Evidence: Complaints policy in place; complaints were recorded, investigated and outcomes provided
  - Published: 2022-05-14
- Finding
  - Evidence: Staff treated people with respect and protected privacy and dignity during care
  - Published: 2022-05-14
- Finding
  - Evidence: Improvements made to recruitment records, including DBS checks and reference verification
  - Published: 2022-05-14
- Finding
  - Evidence: Sufficient PPE supplies and up-to-date infection prevention and control policies in place
  - Published: 2022-05-14

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-14
- Finding
  - Planning personalised care
  - Published: 2022-05-14
- Finding
  - Supporting people to develop and maintain relationships and to avoid social isolation
  - Published: 2022-05-14
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-14
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-14
- Finding
  - Systems and processes to safeguard people from the risk from abuse
  - Published: 2022-05-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-14
- Finding
  - Staffing and recruitment
  - Published: 2022-05-14
- Finding
  - Using medicines safely
  - Published: 2022-05-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-14
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-05-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-145903986

HomeCare Compass is an independent guide and is not affiliated with the CQC.