# Baobab Social Care Ltd - Somerset

*Operated by Baobab Social Care Ltd.*

Baobab Social Care Ltd - Somerset is a CQC-regulated home-care agency in Street.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: BA16 0EN
- Registered manager: William, Grace
- Local authority: Somerset
- Region: South West
- City: Street
- Last CQC check: 05/Aug/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-22
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-22
- Finding
  - Staff support, induction, training, skills and experience
  - Published: 2023-06-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-22

### Other

- Finding
  - Evidence: The service had a clear improvement plan identifying gaps and actions required, and had already recruited a care manager to drive improvements.
  - Published: 2023-06-22
- Finding
  - Evidence: People were supported to make their own decisions; consent was sought before providing care and the MCA principles were followed.
  - Published: 2023-06-22
- Finding
  - Evidence: Incidents were recorded, investigated and discussed with staff to enable learning and prevent recurrence.
  - Published: 2023-06-22
- Finding
  - Evidence: The registered manager and care manager were honest and open throughout the inspection, keen to learn and receptive to advice.
  - Published: 2023-06-22
- Finding
  - Evidence: Staff completed an induction and the Care Certificate and demonstrated appropriate training including manual handling, dementia and diabetes care.
  - Published: 2023-06-22
- Finding
  - Evidence: People and relatives consistently praised staff for treating them with compassion, respect and dignity, arriving on time and staying the expected duration.
  - Published: 2023-06-22
- Finding
  - Evidence: Staff had been recruited safely with full employment histories checked, appropriate references, right to work checks and relevant criminal record checks.
  - Published: 2023-06-22
- Finding
  - Evidence: People told us they were protected from the risk of harm and abuse; safeguarding alerts had been raised appropriately and relevant professionals consulted.
  - Published: 2023-06-22
- **person_centred_care** _(critical)_
  - Evidence: Another person said they had not seen a care plan and had not been involved in writing one. We looked at their care plan, which was incomplete.
  - Published: 2023-06-22

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-22
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-22

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-22
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-22
- Finding
  - Staffing and recruitment
  - Published: 2023-06-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-22
- Finding
  - Using medicines safely
  - Published: 2023-06-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-22

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2023-06-22
- Finding
  - Engaging and involving people using the service, the public and staff; promoting a positive culture
  - Published: 2023-06-22
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-14576115449

HomeCare Compass is an independent guide and is not affiliated with the CQC.