# Absolute Care

*Operated by Miss Tracy Robertson.*

Absolute Care is a CQC-regulated home-care agency in Liverpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/08/2023

## Practical info

- Postcode: L24 9HE
- Local authority: Liverpool
- Region: North West
- City: Liverpool
- Last CQC check: 16/Aug/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-16
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-16

### Other

- Finding
  - Evidence: All staff reported feeling valued and supported by the provider.
  - Published: 2023-08-16
- Finding
  - Evidence: Provider worked closely with staff and people daily, fostering a positive, person-centred culture.
  - Published: 2023-08-16
- Finding
  - Evidence: Staff communicated effectively with relatives, GPs and District Nurses to ensure timely care.
  - Published: 2023-08-16
- Finding
  - Evidence: People and relatives consistently reported feeling safe and praised the service highly.
  - Published: 2023-08-16
- Finding
  - Evidence: Staff were trained in medication administration and underwent regular spot checks for competency.
  - Published: 2023-08-16
- Finding
  - Evidence: Robust recruitment process including reference checks and DBS checks.
  - Published: 2023-08-16
- Finding
  - Evidence: Staff were trained in safeguarding and understood what action to take if people were being harmed or abused.
  - Published: 2023-08-16
- **governance** _(moderate)_
  - Evidence: These audits did not take place often, and action plans were not completed. There was other documentation, such as supervisions and appraisals which required more formalisation.
  - Published: 2023-08-16
- **supervision_appraisal** _(moderate)_
  - Evidence: Supervisions were not always recorded, and we could not tell from looking at records when staff had been supervised as part of their role and ongoing development.
  - Published: 2023-08-16
- **staff_training** _(moderate)_
  - Evidence: Some staff training, such as moving and handling and food hygiene had lapsed.
  - Published: 2023-08-16

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-16
- Finding
  - Using medicines safely
  - Published: 2023-08-16
- Finding
  - Staffing and recruitment
  - Published: 2023-08-16
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-08-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-16

### well_led

- Finding
  - Engaging and involving people; Continuous learning and improving care; Working in partnership with others
  - Published: 2023-08-16
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-145680932

HomeCare Compass is an independent guide and is not affiliated with the CQC.